Contact San Customer Service

Why should I report an Issue with Sanford?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sanford Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If I can't just schedule the appointment or shoot a message to that department without calling, what do I need the app for?Continually malfunctions despite uninstalling and re-installing when I am trying to have a video conference with a provider.

2. It doesn't list all the doctors, nor does it let me make an appointment or even an appointment request for doctors I actually need to see.

3. Just a hassle to have to sign in twice every time.I an trying To set the permissions for always and there is no "always" permission available on the subscreens it takes me to.

4. Oh, and I've been trying to reinstall it for an appointment, and it never does anything more than say it's pending.

5. Yes, seeing test results is nice, but...Update: The issue with the app was fixed and now it works property for now.

6. Only way I can look at my chart is through my browser which is very inconvenient when moist communication is done through the app when you sign up for it.Looks good, but suffers functionally.

7. This POS app only wastes times and when it does work, it's just barely! Sessions cut short, loss of audio and or video mid session, etc.

8. I have tried uninstalling and reinstalling, checking for updates, restarting my phone after installation but nothing will allow me to open the app.

9. And after hours makes things even more difficult even though I know I won't get an answer, but need to send something because I know I'll forget during actual hours.

10. The contact us email form doesn't work so I can't even ask other questions.

11. Trying to get to various parts of my record results in "server" errors.

1. Fix San Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart San: Restarting the app will resolve most errors.
2. Update the San App. Here is how:
   1. On Android goto PlayStore » Search for "San" » Open Sanford » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for San » click "UPDATE".
3. Clear Sanford app cache: Clearing cached data will force your app to retrieve the latest data directly from San servers.
   1. On Android, goto Settings » Apps » Select "Sanford" » click Storage » click "Clear Cache".
4. Check San app permissions. If any of these permissions required to use your device's features are disenabled, San might not work.
5. Uninstall and reinstall San. If nothing else has worked, completely uninstall San then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing San not working

2. Fix San Server issues & Internet Connection

1. Check network connection: An unstable Internet will make San be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to San not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, San may not be able to connect to the Internet when running in the background.