Contact RRH MyCare Customer Service

Why should I report an Issue with RRH MyCare?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Rochester Regional Health to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It’s a health management tool that can improve communication with your providers, document important health care information, and ultimately give you the ability to make more informed decisions so that every next day is the healthiest it can be.

2. As a Rochester Regional Health patient, you can securely manage and receive information about your medical record.

3. MyCare provides you with secure access to health information anywhere, at any time.

4. With MyCare, you can access your lab and test results, request prescription renewals, schedule appointments, communicate with your providers, and pay your bills.

5. MyCare offers personalized and secure online access to portions of your medical records 24/7.

6. If you already have a Rochester Regional Health MyCare account, you are ready to begin.

7. For assistance email MyCare@RochesterRegional.

1. I highly recommend it.Love being able to leave a message for my doctor easily at any time of day.

2. I absolutely love and would be lost without it.The best app ever! Very simplified, easy to navigate and I absolutely love knowing all of my appointments, Lab work results and so much more.

3. Seems like it would make a lot of sense to add the option for the patient to add their own information in-app and then someone on the app team could just verify it.Have always been able to use with no issues.

4. Love being able to sign in and pay for appointment ahead of time.

5. I am not a woman, nothing in my profile is set up for female, why the hell am I even seeing these (and only these) options!? I am fat and want to discuss potential options with my general physician!!!!It took me months of persistence to learn how to use RRH MyCare reliably and effectively.

6. Haven't had any issues with this site! Highly recommend.Very easy to navigate and you can view many things applicable to your health.

7. I love having access to lab results before I see the doctor which allows for more informed conversations.

8. I can login by going to MyCare in my browser, but can no longer login using the app icon I downloaded and have been using for over 2 years.

9. The "schedule with a specific provider" "option" is just text, and when I click on "Find a new provider", it comes up with 2 options; "Midwifery", and "Obstetrics and Gynecology".

10. Being able to message your Doctor directly and receive a response is an absolute plus.

11. Today I tried to use the app, as I always use it, from the icon downloaded to my phone & got a screen with nothing on it but RRH MyCare in the top left.

1. Fix RRH MyCare Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RRH MyCare: Restarting the app will resolve most errors.
2. Update the RRH MyCare App. Here is how:
   1. On Android goto PlayStore » Search for "RRH MyCare" » Open RRH MyCare » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RRH MyCare » click "UPDATE".
3. Clear RRH MyCare app cache: Clearing cached data will force your app to retrieve the latest data directly from RRH MyCare servers.
   1. On Android, goto Settings » Apps » Select "RRH MyCare" » click Storage » click "Clear Cache".
4. Check RRH MyCare app permissions. If any of these permissions required to use your device's features are disenabled, RRH MyCare might not work.
5. Uninstall and reinstall RRH MyCare. If nothing else has worked, completely uninstall RRH MyCare then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RRH MyCare not working

2. Fix RRH MyCare Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RRH MyCare be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RRH MyCare not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RRH MyCare may not be able to connect to the Internet when running in the background.