Contact NYP Connect Customer Service

Why should I report an Issue with NYP Connect?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of New York-Presbyterian Hospital to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. NYP Connect connects you with experts from Weill Cornell and Columbia, 7 days a week, for health needs such as virtual urgent care, video visits with physicians, medical chart and record information, and more all on your mobile or tablet device.

2. Virtual Urgent Care: For non-life-threatening illnesses or injuries, connect with one of our Emergency or Pediatric Emergency Medicine Physicians from Columbia or Weill Cornell Medicine through a live video chat 7 days a week between 8:00 AM and Midnight.

3. Health Matters: Stay up-to-date on the latest science and medical breakthroughs, care and wellness news taking place at NewYork-Presbyterian.

4. Find medical care based on specialty, location, health insurance, and even language.

5. NYP Connect is a health app that brings medical care and services right to your fingertips.

6. Schedule doctor appointments, access your medical records, message your doctor, check test results, pay bills, and more.

7. Find a Doctor: Looking for a new health care provider?

8. Telehealth visits are a quick, convenient way to communicate with your healthcare team to address your medical needs.

9. Video Visits: Skip the trip to the doctor’s office and video chat with your doctor instead.

10. Virtually manage your health care.

11. Hospital Guides: Enhance your visit or stay at any NewYork-Presbyterian hospital.

1. Tried to create an account to pay a bill and no matter how many times I input the verification captcha, or made sure to follow all the password rules, or double check my account number, or manually input my email because some sites won't detect it if you input it using auto complete... It kept telling me there was a verification error and to check the fields.

2. I had to call because I couldn't login, the Connect person told me I didn't have an account even though I have been and NYP patient for a little over a year.

3. Healthcare in America!One complaint so far: WHY BOTHER offering "remember me" as an option when it NEVER remembers me!? Every freaking time I have to login with my username, password, and checking the "remember me" option... Every.

4. One of the nurses accidentally printed the wrong information & gave info on ECT therapy.As far as the patient portal EPIC appears to work as developed and programmed.

5. Now that my NYP Connect account is activated I cannot login into my patient portal, my password isn't recognized and I changed it 3 times.

6. Whoever out the app together must have did it for people like myself, thank you for preparing this easy to navigate app!!! 👍❤👍❤👍❤👍❤I requested medical records and still have not been forwarded to my primary provider.

7. I must say though that the test results section is one of the best compared to the other portals I/'ve use/d.I kind of find using the app refreshing because I am not very computer literit.

8. It is a very informative tool that I never knew I needed until I started using it.This app update is completely horrible, not user friendly at all.

9. EDIT: Amazing, there's no button for "I forgot my password."Seamless, all-encompassing app for my medical needs.

10. If it would've been the connection there would've been an exclamation point next to it, but that symbol wasn't there during those times.

11. It is patient rights to get treatment at the time of visit NOT AFTER.

1. Fix NYP Connect Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NYP Connect: Restarting the app will resolve most errors.
2. Update the NYP Connect App. Here is how:
   1. On Android goto PlayStore » Search for "NYP Connect" » Open NYP Connect » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NYP Connect » click "UPDATE".
3. Clear NYP Connect app cache: Clearing cached data will force your app to retrieve the latest data directly from NYP Connect servers.
   1. On Android, goto Settings » Apps » Select "NYP Connect" » click Storage » click "Clear Cache".
4. Check NYP Connect app permissions. If any of these permissions required to use your device's features are disenabled, NYP Connect might not work.
5. Uninstall and reinstall NYP Connect. If nothing else has worked, completely uninstall NYP Connect then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NYP Connect not working

2. Fix NYP Connect Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NYP Connect be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NYP Connect not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NYP Connect may not be able to connect to the Internet when running in the background.