Contact HTD Lync Customer Service

Why should I report an Issue with HTD Lync?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Home Theater Direct to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For Lync 6v3 and Lync 12v3 that are used in combination with an HTD Door Interface, set which zones hear, or don’t hear, the doorbell or custom music files when the zone is currently powered off.

2. View and control all zones from a single system status page or drill down into each zone for more granular control.

3. Create groups of zones to set a common source, set a common volume, or relatively control volume across multiple zones.

4. Create audio scenes called presets that set up one or more zones in your home with a single button press.

5. Power on all zones to their previous state with a single button press.

6. Power off all zones with a single button press.

7. Mute/Un-Mute all zones with a single button press.

8. Shortcut buttons are provided to popular music services and other apps, making it easy to toggle between selecting what you want to hear and where you want to hear it.

9. For Lync 6v3 and Lync 12v3, also easily hide sources from appearing on keypads on a per zone basis.

10. Automatic account creation with backup and restore functionality via our free cloud makes it easy to configure the app one time and then restore to other phones and tablets.

11. Hide zones and sources you don’t want to appear in the app.

1. I use this with a 12-zone system in my home.Getting an error saying activity not found for uri when trying to open a shortcut.

2. We have 10 zones and 28 speakers throughout the house and it is no problem to control the entire system from the app.

3. My husband has the iPhone version, and it performs the same way on his.Very happy with the app and system.

4. Would like to see broader controls but with so many devices that can be connected to the amps, it would be a problem to program the app! If we ever move we'll buy again.Giving average rating for now.

5. Recognizes our system but then shows only a blank page and no zones.

6. Very happy with the whole audio system.

7. Sometimes if it is running in the background on my Samsung S10 it won't reconnect when I open it, but it is easy enough to close and reopen.Leagues ahead of the previous app.

8. Well change volume in a done and it takes 10 seconds plus for it to happen, sometimes it just doesn't happen at all.

9. The slider doesn't move.Works brilliantly.

10. We have Alexa functioning perfectly with the system also.

11. Less than satisfactory because it doesn't always work and is SLOW to perform.

1. Fix HTD Lync Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart HTD Lync: Restarting the app will resolve most errors.
2. Update the HTD Lync App. Here is how:
   1. On Android goto PlayStore » Search for "HTD Lync" » Open HTD Lync » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for HTD Lync » click "UPDATE".
3. Clear HTD Lync app cache: Clearing cached data will force your app to retrieve the latest data directly from HTD Lync servers.
   1. On Android, goto Settings » Apps » Select "HTD Lync" » click Storage » click "Clear Cache".
4. Check HTD Lync app permissions. If any of these permissions required to use your device's features are disenabled, HTD Lync might not work.
5. Uninstall and reinstall HTD Lync. If nothing else has worked, completely uninstall HTD Lync then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing HTD Lync not working

2. Fix HTD Lync Server issues & Internet Connection

1. Check network connection: An unstable Internet will make HTD Lync be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to HTD Lync not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, HTD Lync may not be able to connect to the Internet when running in the background.