Published by American Society of Hematology on Mar 12, 2024

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Why chat with our AI ASH Pocket Guides Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of ASH Pocket Guides.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. good app.Great service to humanityvery usefulWe have many patients.

2. Many thanksGood and concise but covers less topicsPlease add more topics.

3. Useful.

Steps to Troubleshoot & Fix ASH Pocket Guides Issues

1. Fix ASH Pocket Guides Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ASH Pocket Guides: Restarting the app will resolve most errors.
  2. Update the ASH Pocket Guides App. Here is how:
    1. On Android goto PlayStore » Search for "ASH Pocket Guides" » Open ASH Pocket Guides » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ASH Pocket Guides » click "UPDATE".
  3. Clear ASH Pocket Guides app cache: Clearing cached data will force your app to retrieve the latest data directly from ASH Pocket Guides servers.
    1. On Android, goto Settings » Apps » Select "ASH Pocket Guides" » click Storage » click "Clear Cache".
  4. Check ASH Pocket Guides app permissions. If any of these permissions required to use your device's features are disenabled, ASH Pocket Guides might not work.
  5. Uninstall and reinstall ASH Pocket Guides. If nothing else has worked, completely uninstall ASH Pocket Guides then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ASH Pocket Guides not working


2. Fix ASH Pocket Guides Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ASH Pocket Guides be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ASH Pocket Guides not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ASH Pocket Guides may not be able to connect to the Internet when running in the background.

Reported Issues

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