Contact eGuthrie Customer Service

Why should I report an Issue with eGuthrie?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Guthrie Clinic to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For diabetic patients, the eGuthrie blood sugar tracking tool can help you better manage your diabetes care.

2. It’s free, secure and convenient, helping you manage your care at home, work or on the road.

3. eGuthrie gives you immediate access to your personal health record at any time.

1. It also tells me that I have over a $500.00 balance! If this glitch isn't fixed and it effects my credit rating, I shall be a very irked.I love my eGuthrie app! Its convenient for me to be able to access test results, scedual appointments, message my doctor or his assistant, and so much more.

2. Can't access info; "try later" doesn't help me.My medical issues are only a smartphone away! I had the opportunity to tour Epic a few years ago- their technology was awesome then and keeps improving.

3. Love this app!Very easy to schedule appointments and provides a better way of contacting doctors with questions about medication issues.

4. I love the staff most of all.I get messages concerning something that took place weeks and sometimes months prior or I get a message concerning a server error.I can't do much.

5. Downside is that getting an account set up for kids is a pain.System malfunctions = no access to test results info.

6. It's better then calling leaving a message and wait for a return call.E Guthrie estimates suck.

7. All bills and insurance status available so you don't have to spend time calling to check on them.

8. I can schedule reschedule appointments, send my Dr notes and ask questions.

9. I can e keep track of my son's appts, notes, etc on my phone.

10. Thank you Guthrie for utilizing it!!!!I love this app.

11. I especially appreciate how it keeps track of appts that are due.

1. Fix eGuthrie Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart eGuthrie: Restarting the app will resolve most errors.
2. Update the eGuthrie App. Here is how:
   1. On Android goto PlayStore » Search for "eGuthrie" » Open eGuthrie » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for eGuthrie » click "UPDATE".
3. Clear eGuthrie app cache: Clearing cached data will force your app to retrieve the latest data directly from eGuthrie servers.
   1. On Android, goto Settings » Apps » Select "eGuthrie" » click Storage » click "Clear Cache".
4. Check eGuthrie app permissions. If any of these permissions required to use your device's features are disenabled, eGuthrie might not work.
5. Uninstall and reinstall eGuthrie. If nothing else has worked, completely uninstall eGuthrie then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing eGuthrie not working

2. Fix eGuthrie Server issues & Internet Connection

1. Check network connection: An unstable Internet will make eGuthrie be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to eGuthrie not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, eGuthrie may not be able to connect to the Internet when running in the background.