Contact MyCookChildren's Customer Service

Why should I report an Issue with MyCookChildren's?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Cook Children's Health Care System to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The newly redesigned MyCookChildren’s App empowers you to manage all aspects of your child’s health while connecting you to the Cook Children’s Health Care community.

2. MyCookChildren’s makes it convenient and efficient for you to manage your family’s healthcare needs.

1. Easy access to test results much faster then waiting for a phone call.Best thing ever it helps keep all things importent in one place.I love the app.

2. Please just fix it so I can sign in.First of all, you are able to access anything you need through the app! I find it very convenient that you can schedule appts without that long wait on the phone.

3. It is easy to use.Love the fact that I can contact my children's provider as if I was texting any other person.

4. I took my son to one of Cooks urgent care clinics once and waited 2 hours in my car! I got frustrated, left, and ended up calling to cancel my sign in.

5. And it never texts me the verification code.....it tells me it does & shows my phone number but I never receive it.

6. Shots, COVID cards etc.It helps so much to have both of my kids medical information all in one place.

7. I try to reset my password it lets me in just long enough to check things then the next time I try to sign in I have to reset it again.

8. I can access aftercare notes, schedule appointments and request appointments and so much more.

9. Great job.Omg! This app is the best thing they could've came up with! This takes the load off of moms and dads who are already juggling different obstacles.

10. Love that everything I need for my kids is in one place.

11. I love it thanks sooo much!!!Very easy to navigate.

1. Fix MyCookChildren's Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyCookChildren's: Restarting the app will resolve most errors.
2. Update the MyCookChildren's App. Here is how:
   1. On Android goto PlayStore » Search for "MyCookChildren's" » Open MyCookChildren's » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyCookChildren's » click "UPDATE".
3. Clear MyCookChildren's app cache: Clearing cached data will force your app to retrieve the latest data directly from MyCookChildren's servers.
   1. On Android, goto Settings » Apps » Select "MyCookChildren's" » click Storage » click "Clear Cache".
4. Check MyCookChildren's app permissions. If any of these permissions required to use your device's features are disenabled, MyCookChildren's might not work.
5. Uninstall and reinstall MyCookChildren's. If nothing else has worked, completely uninstall MyCookChildren's then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyCookChildren's not working

2. Fix MyCookChildren's Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyCookChildren's be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyCookChildren's not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyCookChildren's may not be able to connect to the Internet when running in the background.