Contact MyBCH Customer Service

Why chat with our AI MyBCH Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of MyBCH.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. This additional product doesn't require you to cross your fingers every time you simply want to send a message but similar examples in Longmont show 5x the response time for someone who isn't already "signed up" & instead left a message with a nurse.Super easy to use compared to a lot of medical apps.Extremely productive! Tons of access to info, appointments, test results etc.Well made app.

2. It feels really smooth compared to what you might expect from a hospital!Easy access and one stop for all of my medical needs.

3. Most used features are big buttons up front but easy to dig deeper for other needs.BSW apparently does not care about securing your data.

4. Also, video link does not always work.App will not accept patient answers and allow patient to progress thru forms.

5. It's difficult to directly request that certain records be corrected or updated.In modern Exp, a promises to do anything will come with requests for CC#s OR it's great until you actually NEED it & instead demands the #.

6. Epic provides this functionality, but BSW does not enable it.

7. There is no 2FA — that's pathetic for an app that provides access to our most personal info.

8. Makes communicating easy.

9. It simply is a portal between me and my primary medical practice.

10. It does what it is supposed to do.

11. There's no reason to not enable this on the site and in the app.

1. Fix MyBCH Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyBCH: Restarting the app will resolve most errors.
2. Update the MyBCH App. Here is how:
   1. On Android goto PlayStore » Search for "MyBCH" » Open MyBCH » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyBCH » click "UPDATE".
3. Clear MyBCH app cache: Clearing cached data will force your app to retrieve the latest data directly from MyBCH servers.
   1. On Android, goto Settings » Apps » Select "MyBCH" » click Storage » click "Clear Cache".
4. Check MyBCH app permissions. If any of these permissions required to use your device's features are disenabled, MyBCH might not work.
5. Uninstall and reinstall MyBCH. If nothing else has worked, completely uninstall MyBCH then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyBCH not working

2. Fix MyBCH Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyBCH be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyBCH not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyBCH may not be able to connect to the Internet when running in the background.