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Published by American Chemical Society C&EN on Nov 9, 2023
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Why should I report an Issue with Chemistry News by C&EN?
- AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
- Pulling issues faced by users like you is a good way to draw attention of American Chemical Society C&EN to your problem using the strength of crowds.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Chemistry News Customer Insights
1. Can't search anything without subscription.
2. Useless.
Steps to Troubleshoot & Fix Chemistry News Issues
1. Fix Chemistry News Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Chemistry News: Restarting the app will resolve most errors.
- Update the Chemistry News App. Here is how:
- On Android goto PlayStore » Search for "Chemistry News" » Open Chemistry News by C&EN » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Chemistry News » click "UPDATE".
- Clear Chemistry News by C&EN app cache: Clearing cached data will force your app to retrieve the latest data directly from Chemistry News servers.
- On Android, goto Settings » Apps » Select "Chemistry News by C&EN" » click Storage » click "Clear Cache".
- Check Chemistry News app permissions. If any of these permissions required to use your device's features are disenabled, Chemistry News might not work.
- Uninstall and reinstall Chemistry News. If nothing else has worked, completely uninstall Chemistry News then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Chemistry News not working
2. Fix Chemistry News Server issues & Internet Connection
- Check network connection: An unstable Internet will make Chemistry News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Chemistry News not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Chemistry News may not be able to connect to the Internet when running in the background.
