Contact Customer Service

Why should I report an Issue with MobileNig?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RAOLAK TECHNOLOGIES NIGERIA LIMITED to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This is the worst app I have ever seen! I registered and funded my wallet with money to send data I did that same transaction over six times and all the time it comes back cancelled and they even removed my money!!! Press query it will just be looking at you,nothing! I really wish I can get my money back, this app needs a total repackage abegBad app.

2. Left no choice but to turn to your other competitors.The most useless app and data service, thief and they will keep debiting your wallet in the name of MTN SME ERROR, I have full audit in excel and my NNG8000 is still with them.

3. It's useless their network Is always unstable you can't rely on it.... if you fund the wallet sometimes you can successfully buy the data sometimes the network is weird you won't get any data..Your latest update is just the worse in terms of usage.

4. I have proves on excel sheet download from them both my wallet history and data buying records.

5. The customer care? Lol... He/she doesn't care.Before the upgrade, after a transaction the money would be deducted immediately from your wallet bal but now nothing of that nature.

6. Don't use their service we are still dragging about my money.. check their Facebook for more cases from customers before you download their useless app.

7. Outlook is beautiful but to login most of the times is difficult, to buy data also difficult.

8. This app should be taken down until it is properly fixed and maintained.The updated user interface is worst than the first.take forever to load when logging in.

9. Wallet history function removed.

10. I purchased data and before I exited the app, I already received my order.

11. It is fast and reliable for data purchase and airtime vtu.

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart : Restarting the app will resolve most errors.
2. Update the App. Here is how:
   1. On Android goto PlayStore » Search for "" » Open MobileNig » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
3. Clear MobileNig app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
   1. On Android, goto Settings » Apps » Select "MobileNig" » click Storage » click "Clear Cache".
4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing not working

2. Fix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.