Contact MyMercy Customer Service

Why should I report an Issue with MyMercy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mercy to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. More than not, I get an error message when trying to access or send messages and it is quite infuriating, then I have to call the office, sit on hold interminably and be subjected to that horrendous hold "Music".

2. Getting internal error when I try to read messages from my provider.

3. The only thing they need to do now is add e-visits to the app instead of relying on a third-party service via desktop browser.Easy to access and set up appointments.

4. My doctor's office wants patients to communicate through the app, but it's impossible if it isn't functioning properly.It's pretty great and always adding new, helpful features.

5. In need of massive fix to make it usable.Update. When will this app be fixed? I keep getting an internal error.

6. Frustrating! It constantly says "error" when I attempt to leave the home screen to complete a specific act.

7. Can email physicians, request prescriptions, make appointments and check in automatically when you arrive, using phone's location services.

8. EXTREMELY FRUSTRATING! Trying to read messages from my provider.

9. Also, it is easy to check notes and appointment summaries for details and reminders of the appointment discussion.

10. Decent for sending messages to providers, seeing test results, and paying bills for yourself.

11. And so much more!! It's made my beautiful journey so much easierDecent way to contact your doc, since phone attempts usually leave much to be desired, but most uses need work.

1. Fix MyMercy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyMercy: Restarting the app will resolve most errors.
2. Update the MyMercy App. Here is how:
   1. On Android goto PlayStore » Search for "MyMercy" » Open MyMercy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyMercy » click "UPDATE".
3. Clear MyMercy app cache: Clearing cached data will force your app to retrieve the latest data directly from MyMercy servers.
   1. On Android, goto Settings » Apps » Select "MyMercy" » click Storage » click "Clear Cache".
4. Check MyMercy app permissions. If any of these permissions required to use your device's features are disenabled, MyMercy might not work.
5. Uninstall and reinstall MyMercy. If nothing else has worked, completely uninstall MyMercy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyMercy not working

2. Fix MyMercy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyMercy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyMercy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyMercy may not be able to connect to the Internet when running in the background.