Published by Al Jazeera Network on Oct 31, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Al Jazeera?



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Why chat with our AI Al Jazeera Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Al Jazeera.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Now, suddenly, when I click on a notification of breaking news, a VIDEO starts playing loudly and interrupts everything and everyone in the room! I need to be able to choose when a loud video will start! I may have to turn off notifications for this terrific app!when reading stories it is very easy to accidently go back out to the main feed.

2. I can't save articles for later; accidently tapping the screen closes the article; if I need to swipe down on my phone to look at a notification, the article scrolls back up; sometimes I open the app and it's just blank, no articles; sometimes it's just the same handful of articles as you continue to scroll down.

3. the news is great, just the ui needs some adjustment.Did you guys deliberately design this app so no one could finish an article? If you accidentally click anywhere in an article youre reading, you end up returning to the home page.

4. When I try to search for an article, sometimes articles from 7 years ago appear before the one from today.This app is way worse than the original.

5. Can occur in an article I'm reading, but more likely to happen when returning to home to find another article or after selecting an article.

6. When you read the articles the video now follow on the screen as a pop-up automatically playing not taking into consideration for sounds.The old app was better.

7. One should at least be able to turn this feature off.Why did the live feed start without me tapping anything? The app fails to register some taps altogether, and is very slow, clunky, and not very intuitive.

8. I don't love the tap to toggle an article, since I often accidentally close an article while I'm in the middle of reading it.

9. You now just click on the article to read it and if hit the back button it will just close the app.

10. If your hand slips when you are scanning you get thrown back the beginning of the article.

11. They've combined video into text articles.

Steps to Troubleshoot & Fix Al Jazeera Issues

1. Fix Al Jazeera Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Al Jazeera: Restarting the app will resolve most errors.
  2. Update the Al Jazeera App. Here is how:
    1. On Android goto PlayStore » Search for "Al Jazeera" » Open Al Jazeera » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Al Jazeera » click "UPDATE".
  3. Clear Al Jazeera app cache: Clearing cached data will force your app to retrieve the latest data directly from Al Jazeera servers.
    1. On Android, goto Settings » Apps » Select "Al Jazeera" » click Storage » click "Clear Cache".
  4. Check Al Jazeera app permissions. If any of these permissions required to use your device's features are disenabled, Al Jazeera might not work.
  5. Uninstall and reinstall Al Jazeera. If nothing else has worked, completely uninstall Al Jazeera then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Al Jazeera not working


2. Fix Al Jazeera Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Al Jazeera be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Al Jazeera not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Al Jazeera may not be able to connect to the Internet when running in the background.

Reported Issues

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