Contact MyTelenor Customer Service

Why should I report an Issue with MyTelenor?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Telenor Myanmar Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. And data price just skyrocketed so there should be more winning prizes when playing the bridge game if you are really not on the military side as an act of helping Myanmar civilians.This version cancelled the finction including top-up by MPU card and top-up for other phone number which is forcing customer to visit the shop to Top-up is extremely inconvenient for the user who have no time to walk around or trying to solve the bill problem after all shop closed.

2. Waste time ..It's could also be a kind of time killer app.. .it's worth no complain.TRICK UI design, buying package comfuse too user, it's make me wrong choice frequently between data and voice for shal shake.

3. MyTelenor app version 3.0 with exciting features such as intuitive (simple, clean, accessible) new utility dashboard, fun rewards and games, the best offers customized for you, our Telenor STAR Loyalty program, more payment options to top-up conveniently, and lots more to discover from Telenor.

4. They trick user to choose voice package instead of data.App can't be updated new version for Mi phones.

5. I wanted to buy data, but I've tapped voice package instead because of type, color and design, what a waste, mostly we use more data package than voice.

6. Should be entered even without have no data with Telenor SimBad app.So many error in Lucky bridge program.

7. Extra data package is giving least amount like giving seasmine to the elephants.

8. Telenor money fill card cannot read.

9. I brought voice data pack but I don't get anything.

10. Also i cannot find the bill to review the usage of last month before and even after the payment as a postpaid User.Do More, Get More, Win More.

11. I hope Telenor can develope more and give excellent services to the customers.

1. Fix MyTelenor Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyTelenor: Restarting the app will resolve most errors.
2. Update the MyTelenor App. Here is how:
   1. On Android goto PlayStore » Search for "MyTelenor" » Open MyTelenor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyTelenor » click "UPDATE".
3. Clear MyTelenor app cache: Clearing cached data will force your app to retrieve the latest data directly from MyTelenor servers.
   1. On Android, goto Settings » Apps » Select "MyTelenor" » click Storage » click "Clear Cache".
4. Check MyTelenor app permissions. If any of these permissions required to use your device's features are disenabled, MyTelenor might not work.
5. Uninstall and reinstall MyTelenor. If nothing else has worked, completely uninstall MyTelenor then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyTelenor not working

2. Fix MyTelenor Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyTelenor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyTelenor not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyTelenor may not be able to connect to the Internet when running in the background.