Contact TRX Customer Service

Why chat with our AI TRX Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of TRX.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. App will only work over wifi for me, even though I have it set to work on mobile data, which is also disappointing because my home gym in in my garage and my wifi barely reaches, so it cuts out and freezes a lot, plus, I won't be able to access the workouts if I was out and about, say, at a park.Not worth the money! I have tried several workouts and the app freezes up constantly when I try to access a workout.

2. Workouts are also categorized based on activity and difficulty, so it's easy to choose the workout that is right for you, some workouts are easy, others are pretty challenging.

3. My last workout I balanced my phone on the doorknob 🤣The positives about this app is that it makes choosing a workout that fits your time schedule very easy.

4. Offer a dark mode or change the colors currently used as it's very difficult to read yellow print against a grey background when analyzing how long I stayed in various intensity zones during a workout.

5. People are willing to pay for things that are simple, intuitive and that just work.It's been almost a mth since I started and I'm still at a loss (too many workouts to choose from.

6. Also while it's easy to listen to music while using the app, youtube doesn't work which is annoying for tracking.There app is often good.

7. Even after downloading I can't "start workout" as the button doesn't seem to work.

8. The workouts are great and I have been using the tracking function for other routines.

9. When listening to music as well as workout you can no longer hear instructor since the new videos are quiet and can't adjust volume independently.

10. Navigating thru this app is easy, I get to choose how hard and how long I want to workout.

11. The transitions are so fast that I constantly had to pause the workout to adjust the straps and try to see what the move was.

1. Fix TRX Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TRX: Restarting the app will resolve most errors.
2. Update the TRX App. Here is how:
   1. On Android goto PlayStore » Search for "TRX" » Open TRX » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TRX » click "UPDATE".
3. Clear TRX app cache: Clearing cached data will force your app to retrieve the latest data directly from TRX servers.
   1. On Android, goto Settings » Apps » Select "TRX" » click Storage » click "Clear Cache".
4. Check TRX app permissions. If any of these permissions required to use your device's features are disenabled, TRX might not work.
5. Uninstall and reinstall TRX. If nothing else has worked, completely uninstall TRX then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TRX not working

2. Fix TRX Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TRX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TRX not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TRX may not be able to connect to the Internet when running in the background.