Contact Nanoleaf Customer Service

Why should I report an Issue with Nanoleaf?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Nanoleaf to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With a virtual AR Layout Assistant, curated Scenes and Playlists, and additional product information, the Nanoleaf App really is your smart lighting one-stop-shop.

2. Group your lights together for joint control with Group Scenes (because we love a team player), or segment by room to keep your lights as organized as you wish your life could be.

3. From the virtual Layout Assistant, to one-touch RGB presets, to full in-depth customization like you’ve never seen before, prepare for a lighting experience that is Smarter by Design.

4. Connect your lights with your smart home assistant (Amazon Alexa, Google Assistant, or Samsung SmartThings) and use voice commands to control them hands-free.

5. Remotely turn your lights on and off, adjust brightness (trust us they go BRIGHT), and select your color Scenes from anywhere within your home.

6. Create custom dynamic Scenes by selecting palettes and colors with the intuitive color wheel, adjusting ratios, and choosing animated motions.

7. Set Schedules to automate your daily lighting needs, from gentle morning light-alarms, to gradually dimming nightly reminders that Holy **** it’s 2AM again, you need to wake up in 4 hours, PLEASE go to sleep.

8. Try vibrant RGB hues to set a total vibe, or put the “fun” in functional lighting with the whole range of white color temperatures.

9. Design, set up, manage, and control your Nanoleaf lights all in one place.

10. But if you too are the creative type, share your own Scenes and show the community what you’ve got!

11. Explore the App’s “Discover” tab for a huge collection of incredible Scenes created by users like you.

1. Product is great quality (light panels) the app is great when working I hope the app catches up to the quality of the product.My light panels lose connection and become "unreachable" in the app constantly; it seems to happen anytime I switch away or close the app.

2. These extremely expensive lights deserve a much more cohesive Android app experience especially given how long it's been released.This is my 2nd review of this app, the last one was also 2/5 stars, the issue being the app didn't do what it offered.

3. I want my money back.Seeing reports of this app not working all the way back to 2020 and I still seem to be having the same issue of not being able to connect to these overpriced lights.

4. Lights are great when working, app needs a lot of work.The lights are fantastically cool! The app controlling the lights - not so much.

5. The app cannot pick up the panels anymore at all, and so now the lights aren't even functional.

6. Upon reopening the app to select a different scene or turn the panels off, I'm greeted with "connecting" and then "unreachable", making it so I have to go through the setup process every time I want to interact with the panels through the app.

7. The app is easy to use, intuitive, and does a great job ... when it connects to the lights.

8. I have installed and removed 3 times hoping the pairing between phone and tiles will last for more than one minute before I am given the error message that connection couldn't be established.

9. I still love these lights - way cool!!The canvas panels themselves are beautiful with a ton of potential.

10. In the last two weeks, no matter which option is selected, the lights are either too dim or at 100% brightness.

11. I hope this is fixed soon.The app works great for a while the interface is great looking and functional...... until it's not.

1. Fix Nanoleaf Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Nanoleaf: Restarting the app will resolve most errors.
2. Update the Nanoleaf App. Here is how:
   1. On Android goto PlayStore » Search for "Nanoleaf" » Open Nanoleaf » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nanoleaf » click "UPDATE".
3. Clear Nanoleaf app cache: Clearing cached data will force your app to retrieve the latest data directly from Nanoleaf servers.
   1. On Android, goto Settings » Apps » Select "Nanoleaf" » click Storage » click "Clear Cache".
4. Check Nanoleaf app permissions. If any of these permissions required to use your device's features are disenabled, Nanoleaf might not work.
5. Uninstall and reinstall Nanoleaf. If nothing else has worked, completely uninstall Nanoleaf then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Nanoleaf not working

2. Fix Nanoleaf Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Nanoleaf be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Nanoleaf not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Nanoleaf may not be able to connect to the Internet when running in the background.