Published by ALK e-com A/S on Dec 3, 2024

contact klarify: Pollen & Allergy App Chat with our AI-based klarify Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with klarify?



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Why chat with our AI klarify Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of klarify.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. And of course I forget to do it at night because of busy things.Extremely easy to setup & use allergy tracker! The best 1 that I've come across! It focuses strictly on your allergies & nothing more! (non of that useless weather stuff like the wind speed or the precipitation occurance) Some ads, but they relate to your allergies.It seems like a well designed app for finding out about allergies and logging your sympoms.

2. But that doesn't mean I speak German fluently since I am living in germany but as an immigrant... it's rather dumb to not have the option to switch the language tbh... the worst thing is that it's clear the app can be used in other languages such as Spanish and English...I am still testing the app.

3. I have increased my single star to three (3) stars.Used to work great, but now doesn't send notifications or reminders.

4. However for Weed pollen allergies, it only shows one type of weed, so for example today weed pollen is high but because they only base it on one type of weed, the App says weed pollen is very low.I like this app.

5. There's also a bug in not saving profile data and icon if the birthdate is entered in single digits, but no error given.The app is great.

6. Typically, I prefer to log how I feel after I've given my OTC allergy medication time to work since I take it daily and I'm interested specifically in the days it doesn't manage my symptoms well.

7. Could there be a colourblind setting added for accessibility? Currently, all of the shades are like greeny colours, which makes it hard to differentiate if the pollen levels are low/medium/high if you are colourblind.

8. Great for tracking new allergies.

9. Great for tracking allergies.

10. Ive only had this app for about 2 weeks and so far it's really helped clarify what allergies I need to watch for.Edit: it seems to now let me log entries.

11. Great for those who have year round allergies.

Steps to Troubleshoot & Fix klarify Issues

1. Fix klarify Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart klarify: Restarting the app will resolve most errors.
  2. Update the klarify App. Here is how:
    1. On Android goto PlayStore » Search for "klarify" » Open klarify: Pollen & Allergy App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for klarify » click "UPDATE".
  3. Clear klarify: Pollen & Allergy App app cache: Clearing cached data will force your app to retrieve the latest data directly from klarify servers.
    1. On Android, goto Settings » Apps » Select "klarify: Pollen & Allergy App" » click Storage » click "Clear Cache".
  4. Check klarify app permissions. If any of these permissions required to use your device's features are disenabled, klarify might not work.
  5. Uninstall and reinstall klarify. If nothing else has worked, completely uninstall klarify then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing klarify not working


2. Fix klarify Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make klarify be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to klarify not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, klarify may not be able to connect to the Internet when running in the background.

Reported Issues

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