Published by ALK e-com A/S on Jun 27, 2024

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Why should I report an Issue with klarify: Pollen & Allergy App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ALK e-com A/S to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact klarify: Pollen & Allergy App image 1 contact klarify: Pollen & Allergy App image 2

About klarify: Pollen & Allergy App

1. With data on pollen, weather and air quality for any location, plus a three-day forecast, allergy calendar, and tips for living with allergies, klarify can help you live your best life. klarify allows you to log how you feel daily and track how your hay fever affects you over time.

2. Knowing the pollen levels can help you predict when your hay fever will likely flare-up. klarify is an app that tells you about the air quality and weather near you.

3. Use the klarify pollen and allergy app to log how you feel every day and track how your pollen allergy affects you over time.

4. The questions on your profile in the klarify pollen allergy app check how much you know about your pollen allergies.

5. Use the klarify pollen and allergy app to find out more about the specific types of pollen that you’re allergic to.

6. Uncover other factors that could affect your pollen allergy symptoms, such as air quality and the weather.

7. Pollen levels can have a big impact on your allergy symptoms, so it's important to stay up to date on the pollen levels in your local area.

8. And we’ve put that knowledge into the klarify app to help you keep your pollen allergies under control.

9. How you experience your hay fever depends on what type of pollen triggers your symptoms, where you live and the weather.

10. Toggle between different pollen types in your allergy log to see how they affected you.

11. We’d love to hear how you like our pollen allergy app.

klarify Customer Insights

1. And of course I forget to do it at night because of busy things.Extremely easy to setup & use allergy tracker! The best 1 that I've come across! It focuses strictly on your allergies & nothing more! (non of that useless weather stuff like the wind speed or the precipitation occurance) Some ads, but they relate to your allergies.It seems like a well designed app for finding out about allergies and logging your sympoms.

2. But that doesn't mean I speak German fluently since I am living in germany but as an immigrant... it's rather dumb to not have the option to switch the language tbh... the worst thing is that it's clear the app can be used in other languages such as Spanish and English...I am still testing the app.

3. I have increased my single star to three (3) stars.Used to work great, but now doesn't send notifications or reminders.

4. However for Weed pollen allergies, it only shows one type of weed, so for example today weed pollen is high but because they only base it on one type of weed, the App says weed pollen is very low.I like this app.

5. There's also a bug in not saving profile data and icon if the birthdate is entered in single digits, but no error given.The app is great.

6. Typically, I prefer to log how I feel after I've given my OTC allergy medication time to work since I take it daily and I'm interested specifically in the days it doesn't manage my symptoms well.

7. Could there be a colourblind setting added for accessibility? Currently, all of the shades are like greeny colours, which makes it hard to differentiate if the pollen levels are low/medium/high if you are colourblind.

8. Great for tracking new allergies.

9. Great for tracking allergies.

10. Ive only had this app for about 2 weeks and so far it's really helped clarify what allergies I need to watch for.Edit: it seems to now let me log entries.

11. Great for those who have year round allergies.

Steps to Troubleshoot & Fix klarify Issues

1. Fix klarify Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart klarify: Restarting the app will resolve most errors.
  2. Update the klarify App. Here is how:
    1. On Android goto PlayStore » Search for "klarify" » Open klarify: Pollen & Allergy App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for klarify » click "UPDATE".
  3. Clear klarify: Pollen & Allergy App app cache: Clearing cached data will force your app to retrieve the latest data directly from klarify servers.
    1. On Android, goto Settings » Apps » Select "klarify: Pollen & Allergy App" » click Storage » click "Clear Cache".
  4. Check klarify app permissions. If any of these permissions required to use your device's features are disenabled, klarify might not work.
  5. Uninstall and reinstall klarify. If nothing else has worked, completely uninstall klarify then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing klarify not working


2. Fix klarify Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make klarify be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to klarify not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, klarify may not be able to connect to the Internet when running in the background.

Reported Issues