Contact V2er Customer Service

Why should I report an Issue with V2er - 好用的V2EX客户端?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SethCreate to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. 设计简洁、功能丰富、交互流畅、后台纯净。每个页面布局设计都经过深思熟虑，以使你能够更好的畅游V2EX.

1. Fix V2er Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart V2er: Restarting the app will resolve most errors.
2. Update the V2er App. Here is how:
   1. On Android goto PlayStore » Search for "V2er" » Open V2er - 好用的V2EX客户端 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for V2er » click "UPDATE".
3. Clear V2er - 好用的V2EX客户端 app cache: Clearing cached data will force your app to retrieve the latest data directly from V2er servers.
   1. On Android, goto Settings » Apps » Select "V2er - 好用的V2EX客户端" » click Storage » click "Clear Cache".
4. Check V2er app permissions. If any of these permissions required to use your device's features are disenabled, V2er might not work.
5. Uninstall and reinstall V2er. If nothing else has worked, completely uninstall V2er then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing V2er not working

2. Fix V2er Server issues & Internet Connection

1. Check network connection: An unstable Internet will make V2er be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to V2er not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, V2er may not be able to connect to the Internet when running in the background.