Contact myAO Customer Service

Why should I report an Issue with myAO - Surgical Network?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Insights.MD to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. myAO – developed with AO surgeons – gives you access to relevant, trusted sources of knowledge, moderated case discussions, and expertise across the AO’s specialties. • AO Surgery Reference is now synced with CaseFolio on myAO allowing you to enrich your cases with the current clinical principles, practices and available evidence in the management of fractures. • Follow a simple & intuitive clinical case structure developed with input from renowned surgeons from the AO network. • Join topic specific discussion groups created by the AO network. • Post cases, images, videos, documents, and more. • Keep abreast of all your group activity with group activity digests. • Connect and exchange securely and privately with verified surgeons from the AO network. • Find and connect directly with fellow participants, faculty and contributors.

2. Since it was founded by pioneering surgeons 60 years ago, the AO has built a reputation for excellence, and is a recognized leader, in education, innovation, research, and development. myAO is a secure platform connecting verified surgeons and in line with GDPR regulations for data sharing.

3. Join myAO and connect with a community of over 80,000 verified medical professionals in the fields of orthopaedic trauma, arthroplasty and reconstruction, orthopaedic neuro spinal surgery, craniomaxillofacial, and veterinary surgery.

1. The app takes too long to refresh and asks for repeated logins.This version is incompatible with my Google Pixel 3a with Android 10...why? it is the last update of Android StockI am not able to upload case trying since last 2 weeksUnable to load the apps for 1 week.

2. Please resolve the issue.I am AOTrauma ORP member and faculty, I gain a lot of information helping me to update my skills and experience as the AOTrauma ORP faculty and Orthopedic nurse and I am looking for more and more like this app .

3. Currently the app is also not supported in Samsung Note 10 lite devices.Compared to previous AO ref app it's very slow and need lot of improvement.

4. App is laggy, slow, videos don't show, user interface is not the best.

5. Not able to access AO surgery reference through link.

6. To search specific topic have to go through multiple filters, plz make necessary updates.

7. ThnksGood topics but access to the articles is very difficult.

8. Gonna have to delete it after this review, doesn't work for me.

9. Please kindly take a look at this issue.Unable to open.

10. Using Note 20 Ultra.

11. ThanksPlease bring back the old AOSR app.

1. Fix myAO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myAO: Restarting the app will resolve most errors.
2. Update the myAO App. Here is how:
   1. On Android goto PlayStore » Search for "myAO" » Open myAO - Surgical Network » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myAO » click "UPDATE".
3. Clear myAO - Surgical Network app cache: Clearing cached data will force your app to retrieve the latest data directly from myAO servers.
   1. On Android, goto Settings » Apps » Select "myAO - Surgical Network" » click Storage » click "Clear Cache".
4. Check myAO app permissions. If any of these permissions required to use your device's features are disenabled, myAO might not work.
5. Uninstall and reinstall myAO. If nothing else has worked, completely uninstall myAO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myAO not working

2. Fix myAO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myAO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myAO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myAO may not be able to connect to the Internet when running in the background.