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What users are saying
1. Having to writing out everything I ate and is more time consuming and not different than other food tracking apps.Beware if you sign up for the free trial & have issues trying to cancel before the trial ends (the Manage Subscription button did not work) Good luck getting a response by email, which is your only option since there is no live chat or phone number for customer service.
2. This is extremely frustrating because there is no phone number to call either.Changing in the wrong direction!! Bring back the Simple way of logging food!!! I don't want to spend time writing everything I eat.
3. It doesn't log my eating correctly, because I don't have the ability to log a "snack." It SAYS there's a feature for it, and under their help section, it says there's this big ol' + button to log your food which opens up this expansive menu for logging--I don't have such a button.
4. You've removed all the "simple" features that made me choose this app.I have used many food tracking apps and this one stands out due to the simplicity.
5. Although the old version worked great and helped me lose a LOT of weight, the recent change that requires me to type in the food I eat in order to log a meal makes this app unusable for me.
6. It would take my experience up a notch with that level of customization it says it has, but I cannot get to.I didn't give 5 stars based on the lack of variety of options in the app for food and beverage.
7. I wish the food icons would return, that was the feature I liked the best, it was SIMPLE.
8. I found that I am repairing my relationship with food through this app and not obsessing over carbs, calories, fat..ect. I plan to keep using the app and have not experienced any crashing or tech issues.
9. I understand it is supposed to be simple, but food options are not always simple.
10. If you want to make changes, implement things that are MORE simple (how 'bout a Galaxy watch extension?), don't make it more complicated.
11. I won't do data entry in your app each time I eat.I'm a newer user to Simple, and it is great all except for one thing.
Steps to Troubleshoot & Fix Simple Issues
1. Fix Simple Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart Simple: Restarting the app will resolve most errors.
- Update the Simple App. Here is how:
- On Android goto PlayStore » Search for "Simple" » Open Simple: Weight Loss Coach » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for Simple » click "UPDATE".
- Clear Simple: Weight Loss Coach app cache: Clearing cached data will force your app to retrieve the latest data directly from Simple servers.
- On Android, goto Settings » Apps » Select "Simple: Weight Loss Coach" » click Storage » click "Clear Cache".
- Check Simple app permissions. If any of these permissions required to use your device's features are disenabled, Simple might not work.
- Uninstall and reinstall Simple. If nothing else has worked, completely uninstall Simple then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing Simple not working
2. Fix Simple Server issues & Internet Connection
- Check network connection: An unstable Internet will make Simple be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to Simple not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, Simple may not be able to connect to the Internet when running in the background.
Reported Issues
I bought 1 yr subscription about a week ao and have started using app - live it but this AM I could not get into my account- kept getting so add for simple and couldn't get out of it- it is some that says Start your Journey - it seems to want me to sign up but I am already signed up- can you rest my app so I can use can use it- is there a number I can call to talk to someone about this- very frustrating- TX
I wish to cancel my subscription. I have been diagnosed with Diabetes Type 2 recently and am under the care of our local diabetes centre, following advice of a dietician. Thank you, Please send reply by email to confirm cancellation
I want to cancel my subscription because am not using anymore please it’s wasting my money 3 months you guys cut my money for nothing
I got a charge on my credit card for $59.40 both on 9/18 and 6/18. I did not sign up for anything or am getting anything. All I want to do is cancel it and get a refund but can't reach a person by phone. I do not use cell phone or do well with computers. I'm old
I've been trying to contact someone from your customer service team since 01/04/2023 for a refund and no reply. The only email I've had back is checking my issue had been resolved? Can someone please contact me ASAP so that I can get this issue resolved?
Please cancel my subscription immediately. I did not realize I was signing up for anything, thought just getting info. Am 81 years old, diabetic and heart problems. Definitely can not afford $59.40 per month.
I did not subscribe for this yet my account was charged 79.20 dollars. I ask for the free subscription, but decline full because I want to try it out first.
I hate this app!!! I want my money back or I will decline the charge through my bank. It bated me into a contract without allowing me to try it, it's horrible!
I just signed up for your trial My doctor said No to this due to health issues. Please cancel my trial and any future charges immediately sorry
I sent yu ou 3 emails the day I signed up, as,I got to can el didn't hear back a d have been charged. please can cel
please cancel subscription
I was subscribed 7days trial. But I charged for $71.99 again in minutes. I want my refund please.
Tried to sign up for the plan was rejected I had a great deal of 29.99 for a 12 week plan was told I’m already signed up. I better not be I didn’t use my information on this site or my credit card till today I’m very disappointed. I still want to sign up but at the price I was offered. Thank you. Kathryn george
I paid on Friday and checked with my doctor about this. Because of my stomach issues he told me not to do fasting. Trying to get in touch with you is almost impossible. Been trying since I mistakingly paid before checking. Please refund my money and make sure in do not get charged again. Thank you
I want a refund that came out of my venmo for $79 please. My subscription has been canceled and I shouldn't have been charged
I was charged for 2 simple plans. when decideing on whether to try it out, I had considered the trial basis then the 3 month plan. NOticed I was charged to my paypal acct for both plans - didn't intend to get 2 plans. In any case after getting app and trying it, decided I did not like it , couldn't figure out a few things, and decided it was not worth time to fiddle with it. I would like to be refunded charge of $59.40 on Aug.20. The trial charge of 9.73 can remain. Thanks
I canceled my membership on 8/22! I was charged again on 8/26. Please release refund and stop membership, immediately!
Please cancel my subscription as soon as possible and riemburse me ASAP.
The trial period payment was confusing andnI paid with credit card $9.74 and now the payment was larger . I need to speak with assistant
Signed up today and have been charged (PayPal) 3 times, all different amounts. Please fix immediately.
I cancelled trial and subscription and was still charged and monies taken from account. Please refund this.
I have not used this app and want to cancel it.
Simple app trial - please cancel if I’m subscribed.
Wasn’t what I thought it would be
Want to cancel subscription. Whole thing too complicated for me. In fact cannot figure out how to cancel . Thanks
Cancel my subscription to Simple Intermittent Fasting App
You charged me 2 times for a yearly subscription, now because of your mistake it has overdrawn my bank account, fix this immediately, your company is rip off thieves no better than the ones out on the street you take people's money and then don't even offer a phone number where we can call to have you fix it shouldn't even be allowed in the USA
Cancel subscription as of December 31, 2021
Never received my trial plan when I paid original $9.78. Also, have changed my mind totally, and what to cancel do to health reasons.
I got a new iPhone and I downloaded the app and the app is trying to charge me but I was just charged my fees for the app I’m not gonna pay again for a new phone so either you help me figure out how to download the app without being charged again because I just paid my fees or cancel my subscription and return my money thank you. Fay Sandoval
I would like to know when my fitness and cookbook/nutrition book will arrive? I bought it on October 16, 2021.
Second notice to cancel my subscription.
Please cancel my subscription to your app immediately. I don't have this app downloaded on my phone and as a matter of fact, ran into issues when trying to purchase. Cancel immediately!
Id like to cancel my free trial subscription
Please stop charging my credit card for this app I am no longer needing. If not cancelled I will contact my credit card provider and remove your fees for the service I am not using!!!
Please stop charging my credit card for this app I am no longer needing.
I sent a support email on 8/4/21 because I was double charged after already paying for a 3 month subscription on 7/29. I want a refund for $39.20 that I was charged again on 8/4 via PayPal. This charge was not initiated through Apple.
Need to cancel this app - simple is not for me
Hello! Please cancel my subscription to Simple: Intermittent Fasting. If you need any further info from me, please respond and let me know and thanks so much!
Please cancel this subscription. I signed up for the trial but am not interested. Thanks.
Cancel, please. (Intermittent Fasting)
I have tried repeatedly to cancel this membership as instructed on the app it doesn’t work apparently so I need someone to make sure it gets canceled today
Please cancel my subscription to your app. I do not wish to use it any longer or be charged for it
I would like to completely cancel Simple Fasting App. I do not like this app. Please cancel before my trial period is up and I am charged. Sincerely,
Cancel my subscription. Today is 06/01/21
I need to know how to cancel my subscription. I do not want it to renew.
Please cancel my account. I don't like the fasting app.
I’m trying to cancel my subscription before my $1.00 trial period ends. I’m not ready for this app and I do NOT want to be billed again. When I try to follow your cancellation directions, it does not work. Simple does not show up under my subscription but I was definitely billed for it. Please cancel my subscription. Thank you.
