Contact Pokémon HOME Customer Service

Why should I report an Issue with Pokémon HOME?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Pokemon Company to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. However, even with the music and sound effect volume all the way off, when receiving pokemon in a trade, the loud, shrill twinkling sound effect still plays at full volume.

2. Don't know how half the population can use android and the other half ios and it is as broken as it is for at least one of those two groups.It would be extremely helpful if when looking through labels and boxes, when you open one of the tabs and then go back to the label/box search, the list would open back to the part of the list you had been viewing.

3. This may be a small issue for some, but as someone who likes to watch videos while using pokemon home, or sometimes uses it at work or at night, I like to make sure the sound in the app is off.

4. What is the point of the sound effect volume options if they don't work for everything?UPDATE I'm still leaving it at 2*.

5. There's no reason to put a majority of this apps features on the mobile version, as opposed to the switch version.

6. Again, for 16$ it's not too different from the old bank, which was only 5$, just, this time around, you're being charged for features removedThe new update has fixed the freezing problem.

7. Furthermore, the Pokemon Home app and the Switch version are different, leading to very clunky interactions.

8. Only 6 Pokemon are able to be stored in the free version, and thousands in the expencive subscription.

9. An error, on my previous post: free version is enough to do what you want, except for the actual transferring from let's go/USUM/bank to home.

10. This app is helpful in many ways! It gives me a way to give a second chance to many strong Pokémon I catch in Pokémon GO that aren't as good as those I already have.

11. It makes me nervous to transfer Pokemon to it sometimes because I worry if it crashes while I'm transferring it may corrupt my data.

1. Fix Pokémon HOME Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Pokémon HOME: Restarting the app will resolve most errors.
2. Update the Pokémon HOME App. Here is how:
   1. On Android goto PlayStore » Search for "Pokémon HOME" » Open Pokémon HOME » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pokémon HOME » click "UPDATE".
3. Clear Pokémon HOME app cache: Clearing cached data will force your app to retrieve the latest data directly from Pokémon HOME servers.
   1. On Android, goto Settings » Apps » Select "Pokémon HOME" » click Storage » click "Clear Cache".
4. Check Pokémon HOME app permissions. If any of these permissions required to use your device's features are disenabled, Pokémon HOME might not work.
5. Uninstall and reinstall Pokémon HOME. If nothing else has worked, completely uninstall Pokémon HOME then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Pokémon HOME not working

2. Fix Pokémon HOME Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Pokémon HOME be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Pokémon HOME not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Pokémon HOME may not be able to connect to the Internet when running in the background.