Contact Vivitar Smart Home Security Customer Service

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1. There is a Record option, but it always starts late, usually 2 seconds in to the clip and the format (.mp4) is not always "readable" by my VLC player or other video player app on my phone.

2. Which is a hard shame, because some of the Vivitar-contacted hardware is so decent in design and function: a 1080p, motion detecting, wireless camera with a built-in storage and two way intercom! What's the catch? Software that is inherently broken with zero devs.This is just about one of the worst apps I've ever tried to use.

3. Now it has completely lost the ability to log in at all, and won't even let me make a new account.My experience so far is that the app worked sort of about 6 months ago but I picked up a second camera and opened the app and it tries to load and then crashes out.

4. Good riddance Vivitar Smart Home Security.The app is fair, but lacks many features that most other manufacturers of IP cameras already have.

5. But it looses two for the privacy issues and the deliberate lack of control over the camera and the stored data.So far the system is working, better then the baby monitors i have.

6. Not a big deal to me, but definitely a feature I can see tech pro's might appreciate if it were available.Absolute garbage! Literally every time I try to go to my devices, the app crashes.

7. When it finally does the switch takes multiple tries to actually turn the outlet on or off.

8. Other manufacturers might give you the option to save clips to a network location or directory on a PC.

9. I'll be returning this smart outlet tomorrow and buy a real one from a company that knows what they're doing.

10. The areas for improvement in my opinion: 1) There needs to be a better way to download or share a video clip.

11. Spend a few extra bucks and get something that works!Cannot seem to erase anything the software deemed necessary to save.

1. Fix Vivitar Smart Home Security Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vivitar Smart Home Security: Restarting the app will resolve most errors.
2. Update the Vivitar Smart Home Security App. Here is how:
   1. On Android goto PlayStore » Search for "Vivitar Smart Home Security" » Open Vivitar Smart Home Security » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vivitar Smart Home Security » click "UPDATE".
3. Clear Vivitar Smart Home Security app cache: Clearing cached data will force your app to retrieve the latest data directly from Vivitar Smart Home Security servers.
   1. On Android, goto Settings » Apps » Select "Vivitar Smart Home Security" » click Storage » click "Clear Cache".
4. Check Vivitar Smart Home Security app permissions. If any of these permissions required to use your device's features are disenabled, Vivitar Smart Home Security might not work.
5. Uninstall and reinstall Vivitar Smart Home Security. If nothing else has worked, completely uninstall Vivitar Smart Home Security then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vivitar Smart Home Security not working

2. Fix Vivitar Smart Home Security Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vivitar Smart Home Security be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vivitar Smart Home Security not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vivitar Smart Home Security may not be able to connect to the Internet when running in the background.