Contact Glimp Customer Service

Why should I report an Issue with Glimp?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CTAPP Software to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It does not read Libre sensor on Wear OS! -Glimp don't stop reading from sensor after expiry date, but don't guarantee accuracy of data.

2. This app is not approved by Abbott and there's no guarantee about the correctenss of glucose values read from the Abbott Freestyle Libre sensor.

3. App for managing diabetes, compatible with Abbott Freestyle Libre, Libre Pro, MiaoMiao, Bubble Mini and BluCon.

4. Not compatible with Libre 2 and USA 14-days Libre sensor.

5. Use the sensor data at your own risk!

6. This app is not intended as a substitute for your doctor and diabetes specialist.

7. For any questions, contact your doctor.

8. For any problem or question please send us an e-mail.

9. We want to improve, but we can't do it without your feedback!

1. I am hoping that the developers of Glimp will soon find a way to make Glimp work with the 14 day sensors sold in the US so I, and many others who love it, can continue to use Libre and this wonderful app.

2. If having problems, keep in mind... we are dealing with two products (in my case)... Glimp and miaomioa (3...). Try reseating your miaomiao.... =) Also... when people say "Go to options, The menu item has been renamed to "settings".I absolutely love Glimp but am really sad that it won't work with the 14 day sensors sold in the US.

3. With this app I am able to calibrate it using a couple of readings from my Bayer contour meter.I've tried this with several sensors (all 14-day Libre sensors) on my Samsung 9+.

4. Once I am out of the 10 day sensors I won't be able to use it, therefore I won't be able to use Libre since it is too inaccurate without using Glimp and I find that very upsetting.

5. I have no difficulty reading the sensors with the Freestyle Reader, but Glimp consistently generates an error when attempting to read the sensor.

6. I have a Samsung S8+ with the 14-day Libre in the USA and I scan a sensor that reads fine with the Libre scanner (works fine with Libre scanner), but gives error reading in the Glimp app.

7. I have been using Glimp for almost 2 years and no other version has done this, but as long as it keeps scanning and working, I can live with it, even though I liked the way scanning worked in previous versions better.

8. Glimp is the only thing that made me be able to use Libre, as without Glimp, Libre is too inaccurate for me to use, and the graph on the reader is pretty useless.

9. The only problem I have with this app, aside from it not working for the 14 day sensors sold in the US, is the latest version takes much longer for it to give a vibration when scanning the sensor and even longer to get that second vibration when scanning the sensor than it ever did before.

10. I love everything about Glimp and using it makes me love using Libre.

11. Please read again the sensor." I've tried every possible configuration option based on the Glimp manual, but have had no luck.

1. Fix Glimp Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Glimp: Restarting the app will resolve most errors.
2. Update the Glimp App. Here is how:
   1. On Android goto PlayStore » Search for "Glimp" » Open Glimp » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Glimp » click "UPDATE".
3. Clear Glimp app cache: Clearing cached data will force your app to retrieve the latest data directly from Glimp servers.
   1. On Android, goto Settings » Apps » Select "Glimp" » click Storage » click "Clear Cache".
4. Check Glimp app permissions. If any of these permissions required to use your device's features are disenabled, Glimp might not work.
5. Uninstall and reinstall Glimp. If nothing else has worked, completely uninstall Glimp then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Glimp not working

2. Fix Glimp Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Glimp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Glimp not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Glimp may not be able to connect to the Internet when running in the background.