Contact RoboMaker Customer Service

Why should I report an Issue with RoboMaker®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Clementoni S.p.A. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The Learn section illustrates the basic programming concepts through 10 guided activities (2 for each robot model); which can be completed by creating specific command sequences using the Clementoni block-based programming.

2. Once you have learnt the basic programming concepts and have familiarised with our block-based programming, you can juggle around with the options in the Create section.

3. Through this mode it is possible to control and command in real time the 5 robot models proposed.

4. By using the 250 and more interchangeable components present in the box, you can build 5 different robots with growing levels of complexity and then programme them in a fun way through this free application.

5. Given that the 5 robots are different in terms of both the electronic components used and their functions, there is a specific control page for each one of them.

6. The Control mode does not entail the use of block-based programming.

7. In this section the 5 robot models can be reconstructed in 3D, piece-by-piece, in a dynamic and animated way.

8. The RoboMaker® kit was created to guide you on an educational journey to introduce you to robotics, logical thinking and coding.

9. In this area, after building a robot of any shape, you can programme it as you prefer.

10. Each command you send will be executed instantly by the robot, without any delay.

11. In this case, the activity is performed freely, therefore the app will not signal whether or not you have entered the sequence correctly, so you will have to realise by yourself whether the result meets your objective.

1. And whole set has a lot of replay value.I love the 3d model concept it's so easy you can zoom in and move the point of view to almost all the angles although now for some reason it doesn't connect to the robot and I get confused with the Bluetooth logo on the top right corner of the app I don't know if it is on or off and Wich one is Wich the l or the O it would be nice to add that detail in the help menu Thank you so much!Thank you for updating this app! I can finally play with my robot.Great. Robo maker and the Robo starter version.

2. How to reset and connect from a new device? The only one that works is pretty old and I want to switch to another tablet.I thought I could make a digital robot with it, but I can only use it as a guide to make a real one.

3. Good app though.Managed to get it running on Nexus 7 (running Android 7), still couldn't get it to connect to bluetooth on Huawei P10 lite (running Oreo).

4. Company needa to print some step by step instructions and put them in the box!I can't connect even tho I connected my Bluetooth.

5. I cannot connect with Bluetooth from those apps from Lenovo YT-J706F Yoga 11 (android 11) I can connect from Samsung Galaxy Note 10 (android 12).

6. I can see EvRobot2 device.Can connect only with the first tablet that made the first connection ever.

7. Tried with 4 other devices, 2 older and 2 newer but they keep telling robot refused connection.

8. Block properties buttons are too small for phone screen (IMO clicking on the block should show big popup with complete block configuration.

9. I can see the device but then when sniffing I see that the robot refuses connection as it says app is needed.

10. Code execution does not scroll screen to keep current block in center.

11. Remember, you MUST have location permission granted to use Bluetooth connection.

1. Fix RoboMaker Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RoboMaker: Restarting the app will resolve most errors.
2. Update the RoboMaker App. Here is how:
   1. On Android goto PlayStore » Search for "RoboMaker" » Open RoboMaker® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RoboMaker » click "UPDATE".
3. Clear RoboMaker® app cache: Clearing cached data will force your app to retrieve the latest data directly from RoboMaker servers.
   1. On Android, goto Settings » Apps » Select "RoboMaker®" » click Storage » click "Clear Cache".
4. Check RoboMaker app permissions. If any of these permissions required to use your device's features are disenabled, RoboMaker might not work.
5. Uninstall and reinstall RoboMaker. If nothing else has worked, completely uninstall RoboMaker then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RoboMaker not working

2. Fix RoboMaker Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RoboMaker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RoboMaker not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RoboMaker may not be able to connect to the Internet when running in the background.