Contact Animal Customer Service

Why should I report an Issue with Animal Safari AR?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of LightUp Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I wish it had a sasquatch.Good game but it would be better if you could make the animals walkCool, but the lighting is weird, unless I'm directly att the sun, the animals are completly black.Not working I have done online payment for one item but not showing .

2. My only suggestion is to add the ability to modify the shadow direction and softness to better match the lightingAnimals seems more like computer graphics.

3. Seems this is fruar.Very good animals.

4. Look forward to seeing more animalsNot working Galaxy S22 Ultra.

5. Also microphone used does not automatically turn off when not in useIt's quite fun.

6. I liked it enough to spend the dollar to get the dinosaurs.

7. only black screen.Not working, get crashing each time.Didn't work.

1. Fix Animal Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Animal: Restarting the app will resolve most errors.
2. Update the Animal App. Here is how:
   1. On Android goto PlayStore » Search for "Animal" » Open Animal Safari AR » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Animal » click "UPDATE".
3. Clear Animal Safari AR app cache: Clearing cached data will force your app to retrieve the latest data directly from Animal servers.
   1. On Android, goto Settings » Apps » Select "Animal Safari AR" » click Storage » click "Clear Cache".
4. Check Animal app permissions. If any of these permissions required to use your device's features are disenabled, Animal might not work.
5. Uninstall and reinstall Animal. If nothing else has worked, completely uninstall Animal then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Animal not working

2. Fix Animal Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Animal be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Animal not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Animal may not be able to connect to the Internet when running in the background.