Contact Botim Customer Service

Why should I report an Issue with Botim - Video and Voice Call?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Algento Cloud Computing Limited to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. However on the flip side with some recent updates, the quality of video calls in particular is horrendous as after every 20-25 seconds you see either 'Reconnecting' or the audio being inaudible, and the video feed grinding to a complete halt.

2. Lack of basic features such as pausing the video during the call, or switching between video call and voice call, or text messaging during the call.

3. Don't get me started on the intrusive and borderline inappropriate ads being shown in the app.After hanging up the call the media played through Bluetooth is still in low bit rate call mode.

4. 6) No option for disabling auto rotation in the calls.It was working fine, but after a few months It keeps disconnecting while I am on call.

5. I would give it a 5 stars rating, but theres is a very annoying bug when you call someone and try to close the screen while the call still going on, here where the notification sound in the background keep running in a very bad way.

6. Even vip subscription most of the time it's disconnecting and call quality like a 1g and i wonder if 10 mins call ends with without disconnect.

7. Also, I use a Bluetooth headset and I always have a problem trying to listen to music after a call.

8. This app is intended for one use and one use only, voice and video call, and it fails spectacularly at it.

9. If you switch to a different app during the call the video freezes.

10. Many calls never make itConsistently poor quality of video with the occasional freezing, static chatter, and dropping mid-calls.

11. 5) Call connection and call notification is an issue.

1. Fix Botim Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Botim: Restarting the app will resolve most errors.
2. Update the Botim App. Here is how:
   1. On Android goto PlayStore » Search for "Botim" » Open Botim - Video and Voice Call » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Botim » click "UPDATE".
3. Clear Botim - Video and Voice Call app cache: Clearing cached data will force your app to retrieve the latest data directly from Botim servers.
   1. On Android, goto Settings » Apps » Select "Botim - Video and Voice Call" » click Storage » click "Clear Cache".
4. Check Botim app permissions. If any of these permissions required to use your device's features are disenabled, Botim might not work.
5. Uninstall and reinstall Botim. If nothing else has worked, completely uninstall Botim then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Botim not working

2. Fix Botim Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Botim be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Botim not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Botim may not be able to connect to the Internet when running in the background.