Contact Crisp Customer Service

Why should I report an Issue with Crisp?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Crisp IM to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. this one is deprecated) but that was a long time ago and there's still no new app :/There are customer service is horrible they have problems with signing on they have problems with downloading they have problems with everything don't even try Crisp! I've been trying to log in for a week now and it doesn't even work and after multiple attempts with their chat help and they won't give you a phone number one of those services stay away.

2. I think some of these people aren't turning off adaptive battery/battery optimization and other such features when using Crisp.(edited to 5 stars after fix) Excellent service but push notifications could use some work.

3. It crashes 8/10 times when you try to open a chat, it's missing various crucial functions that the app is absolutely unusable without.I love Crisp but the app needs a lot of work.

4. Disabling battery saver etc makes no difference for crisp, all other apps work fine.

5. My android user colleagues and I rarely get crisp notifications about new messages in time.

6. I'd be happy to adjust my review to 5 stars as I really like the service but not until situation with notifications improves.App itself is fine, however notifications are very delayed as hundreds of others have noted.

7. For sharing inboxes with team members, managing high volume, ultra responsive support, Crisp is great.

8. I'm not interested in switching between two apps all the time!! There's no option to rate limit notifications: some customers with ADHD make my blood boil by sending messages every 15 seconds.

9. Regards.Very annoying bug where any notification clicked doesn't actually open the chat; it instead opens a page that infinitely loads.

10. I have used several different apps to find the best one be for my site (Tidio,iLiveSupport, and Tawk specifically) and find Crisp to be superior.

11. The desktop version of Crisp is great! Unfortunately this app has been lackluster for quite a while.These poor reviews are misleading.

1. Fix Crisp Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Crisp: Restarting the app will resolve most errors.
2. Update the Crisp App. Here is how:
   1. On Android goto PlayStore » Search for "Crisp" » Open Crisp » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Crisp » click "UPDATE".
3. Clear Crisp app cache: Clearing cached data will force your app to retrieve the latest data directly from Crisp servers.
   1. On Android, goto Settings » Apps » Select "Crisp" » click Storage » click "Clear Cache".
4. Check Crisp app permissions. If any of these permissions required to use your device's features are disenabled, Crisp might not work.
5. Uninstall and reinstall Crisp. If nothing else has worked, completely uninstall Crisp then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Crisp not working

2. Fix Crisp Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Crisp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Crisp not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Crisp may not be able to connect to the Internet when running in the background.