Contact PatientPORTAL Customer Service

Why chat with our AI PatientPORTAL Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of PatientPORTAL.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. The email feature is useless in that you can't reply to messages and have to select from the drop down list of every provider, which may not include who you are responding to.

2. either reach me by email or phone number.My experience was to say the least was frustrating... every other app I set up was simple,not this one! Guess I will call them to find out when my appointment is.

3. every time, my pw does not match, i go thru several steps, i try both phone and computer, then it tells me i'm locked out.

4. One is labeled "Patient Portal"; the other is labeled "InteliChart Patient Portal." Which one should I get rid of? Sometimes, the info on each one differs.This app sucks.

5. When trying to request a prescription refill, the message that appears is larger than the screen & you can't scroll down to see what is at the end.

6. The drop down list only has doctors listed so you can't reply to office staff.

7. Please change to chronological order! People with multiple specialists/follow-ups need them to show chronologically to avoid missing an appt.

8. It makes you select from a drop down menu of recipients instead of populating the recipient line with the person you are replying to.

9. One could die trying to get information exchanged with one's doctor.Needs a lot of improvement Update wipes out password and bio login.

10. I deleted all sent messages, and all received messages, and it still won't work.

11. It won't let you reply to messages from the practice.

1. Fix PatientPORTAL Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PatientPORTAL: Restarting the app will resolve most errors.
2. Update the PatientPORTAL App. Here is how:
   1. On Android goto PlayStore » Search for "PatientPORTAL" » Open PatientPORTAL by InteliChart » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PatientPORTAL » click "UPDATE".
3. Clear PatientPORTAL by InteliChart app cache: Clearing cached data will force your app to retrieve the latest data directly from PatientPORTAL servers.
   1. On Android, goto Settings » Apps » Select "PatientPORTAL by InteliChart" » click Storage » click "Clear Cache".
4. Check PatientPORTAL app permissions. If any of these permissions required to use your device's features are disenabled, PatientPORTAL might not work.
5. Uninstall and reinstall PatientPORTAL. If nothing else has worked, completely uninstall PatientPORTAL then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PatientPORTAL not working

2. Fix PatientPORTAL Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PatientPORTAL be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PatientPORTAL not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PatientPORTAL may not be able to connect to the Internet when running in the background.