Contact BookHA Customer Service

Why should I report an Issue with BookHA?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Hospital Authority to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. can't make appointments even I hv the referral letter and clinic staff seem hv no idea how to use this appsWhat a waste of my time and tax payer's hard earned cash... Hospital Authority 'BookHA': Submission of application via 'BookHA' is not yet available for the selected specialty(ID: ********/Ref No.

2. The APP has ONE major FLAW ! Even if you have utilized HA services in the past & HA has all your details in their database, it cannot retrieve them for Auto-Fill function.

3. Please IMPROVE ! I have also send these comments on their survey pop-upI found it convenient and easy to use.

4. Straight forward and easy to use.Rubbish App, unable to scan QR code, crash frequently.

5. This is totally a waste of time for doing repetitive job.

6. Almost instant to acknowledge application being in process.

7. Efficient to save at least 1-3 days queue in person.Excellent design.

8. Thus it is not User-friendly, requesting you to input all relevant information again.

9. Shame of HA.This apps totally useless.

1. Fix BookHA Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BookHA: Restarting the app will resolve most errors.
2. Update the BookHA App. Here is how:
   1. On Android goto PlayStore » Search for "BookHA" » Open BookHA » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BookHA » click "UPDATE".
3. Clear BookHA app cache: Clearing cached data will force your app to retrieve the latest data directly from BookHA servers.
   1. On Android, goto Settings » Apps » Select "BookHA" » click Storage » click "Clear Cache".
4. Check BookHA app permissions. If any of these permissions required to use your device's features are disenabled, BookHA might not work.
5. Uninstall and reinstall BookHA. If nothing else has worked, completely uninstall BookHA then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BookHA not working

2. Fix BookHA Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BookHA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BookHA not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BookHA may not be able to connect to the Internet when running in the background.