Contact Remote Monitoring Customer Service

Why should I report an Issue with Remote Monitoring by CC?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sentinel Healthcare to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Remote Monitoring by CC allows for patients to track blood pressure, weight, heart rate, and other vitals using FDA-approved wearables.

2. CC RPM requires that your healthcare provider is enrolled in the Remote Monitoring by CC platform.

3. Please have your healthcare provider contact support@coachcare. com to enroll.

1. Stopped showing current reading 11 days ago.Easy to use and navigateThis is a great app that keeps your vital signs updated.problem to see information regarding high blood pressureWorks well, just as other apps 'should' but often don't.Love these guys.

2. Can't use it.Dashboard doesn't show latest BP reading.

3. What a great service to have to keep up with my medical.

4. This is after the most recent update on 12-3-21.

5. Crashes as soon as I open it.

1. Fix Remote Monitoring Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Remote Monitoring: Restarting the app will resolve most errors.
2. Update the Remote Monitoring App. Here is how:
   1. On Android goto PlayStore » Search for "Remote Monitoring" » Open Remote Monitoring by CC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Remote Monitoring » click "UPDATE".
3. Clear Remote Monitoring by CC app cache: Clearing cached data will force your app to retrieve the latest data directly from Remote Monitoring servers.
   1. On Android, goto Settings » Apps » Select "Remote Monitoring by CC" » click Storage » click "Clear Cache".
4. Check Remote Monitoring app permissions. If any of these permissions required to use your device's features are disenabled, Remote Monitoring might not work.
5. Uninstall and reinstall Remote Monitoring. If nothing else has worked, completely uninstall Remote Monitoring then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Remote Monitoring not working

2. Fix Remote Monitoring Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Remote Monitoring be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Remote Monitoring not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Remote Monitoring may not be able to connect to the Internet when running in the background.