Contact myCOMPASS PA Customer Service

Why should I report an Issue with myCOMPASS PA?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Pennsylvania Department of Human Services to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Whether you want to know the status of your application or send us a photo of required documents, you’re always just a few taps away. • Upload, send, and view documents related to your application or benefits. • Report changes to your addresses, emails, or phone numbers. • Check status of benefits for which you’ve applied for. myCOMPASS PA.

2. Introducing myCOMPASS PA, for Pennsylvanians who have applied for or get health and human service programs or benefits.

3. You can now access your benefits from anywhere, whenever you want. The best part?

4. Tasks that used to involve a trip to the county assistance office can be accomplished with only a few minutes on the app.

5. It offers many of the same features found on COMPASS, but right from your phone.

6. Managing your benefits just got easier.

7. You can take care of business while you’re on-the-go.

8. We use comments and shared experiences to help us make improvements.

9. We’re always looking for new ways to better our app.

10. We will continue to monitor and fix performance issues, along with other issues highlighted in feedback.

1. However, my only issue is that the document submission part sometimes randomly cuts parts off the pictures you take of documents and you have to keep retaking the picture until it finally decides to include the whole picture you took.

2. Said this was the best way to keep track of things, super easy to snap a picture and upload documents, etc.

3. It sends you a passcode, waiiiiiiit for it, come back and it wont work, screens get stuck, it sends alerts but they wont download, and some had future dates? The upload feature is not easy.

4. I've never received the email code they say they're sending, none of the upload functions work, always says there's connectivity issues.

5. If that little issue could be worked out it would be perfect.For anyone having issues with the Date of Birth, once you see the calendar, click on the 2019 on the top and it will let you easily select your birth year.

6. Would be helpful if you could comment on photos or be able to leave information when submitting documents.

7. All of these issues, while I am trying to comply in a timely manner with the verifications asked of me.This app has always been horrible and still is, even after it's now been updated.

8. I can log in, but when I attempt to sign up for email alerts, I fill out the info and wait for my email to appear, but it never does.

9. I have submitted documents numerous times, but they are never received by CAO caseworker.

10. Difficult to upload documents.

11. Edit: Now, linking a case doesn't do anything but force me to sign in again and then link the case AGAIN, only to get caught in an endless loop.

1. Fix myCOMPASS PA Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart myCOMPASS PA: Restarting the app will resolve most errors.
2. Update the myCOMPASS PA App. Here is how:
   1. On Android goto PlayStore » Search for "myCOMPASS PA" » Open myCOMPASS PA » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for myCOMPASS PA » click "UPDATE".
3. Clear myCOMPASS PA app cache: Clearing cached data will force your app to retrieve the latest data directly from myCOMPASS PA servers.
   1. On Android, goto Settings » Apps » Select "myCOMPASS PA" » click Storage » click "Clear Cache".
4. Check myCOMPASS PA app permissions. If any of these permissions required to use your device's features are disenabled, myCOMPASS PA might not work.
5. Uninstall and reinstall myCOMPASS PA. If nothing else has worked, completely uninstall myCOMPASS PA then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing myCOMPASS PA not working

2. Fix myCOMPASS PA Server issues & Internet Connection

1. Check network connection: An unstable Internet will make myCOMPASS PA be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to myCOMPASS PA not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, myCOMPASS PA may not be able to connect to the Internet when running in the background.