Contact NM Notify Customer Service

Why should I report an Issue with NM Notify?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of NM DOH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Turning off notifications seems counterintuitive considering I'd like to be notified in the future if I'm exposed but I can't deal with all these notifications when I've only been home for the past weekWhat is the point in having this installed if it only works not even a fraction of the time?? Half the time I get an error notification about being "unable to check for exposures at this time" and thats with my bluetooth on 24/7 or get timestamps when I'm not around anyone.All the app does is share anon covid test results from one phone, (If Positive) alert phones that have been near by that phone, encouraging them to get tested.

2. Wish it worked.I've installed it for maybe 3 months, almost forgot it, and today all of sudden I got an potential exposure alert for, eh, 5 days ago.

3. I keep getting notifications my bluetooth isn't on so they can't notify me if I'm exposed.

4. We all have removed the app since.It keeps asking me to log my recent positive test and sending me verification texts after I've already confirmed everything twice already.

5. It's too late!I have had several people near me test postive and had the app Bluetooth enabled.

6. Finally caught covid went to update the app and I am unable to log a postive result in the system.

7. I understand it takes time to confirm, but this is just a horrible example that only the app couldn't handle the risk.

8. If the security or entrance of any public place enforce temperature monitoring, it would br much easier to locate the potential cases along with the app.

9. Positive tests were shared, all devices had Bluetooth activated.

10. No one ever received a notice of potential exposure from my being sick.

11. I'm sure the people who can afford the latest and greatest after a year of the pandemic are in the minority.

1. Fix NM Notify Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NM Notify: Restarting the app will resolve most errors.
2. Update the NM Notify App. Here is how:
   1. On Android goto PlayStore » Search for "NM Notify" » Open NM Notify » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NM Notify » click "UPDATE".
3. Clear NM Notify app cache: Clearing cached data will force your app to retrieve the latest data directly from NM Notify servers.
   1. On Android, goto Settings » Apps » Select "NM Notify" » click Storage » click "Clear Cache".
4. Check NM Notify app permissions. If any of these permissions required to use your device's features are disenabled, NM Notify might not work.
5. Uninstall and reinstall NM Notify. If nothing else has worked, completely uninstall NM Notify then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NM Notify not working

2. Fix NM Notify Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NM Notify be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NM Notify not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NM Notify may not be able to connect to the Internet when running in the background.