Contact What's covered Customer Service

Why should I report an Issue with What's covered?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CMSgov to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The best to hope for is search on "Surgery" and get the comprehensive and informative result that "Many medically necessary surgeries are covered." Absolutely brilliant...I believe this app was released before it was developed to answer the questions described in it's description of what it's supposed to do as any of the searches I tried to get answered came up with "no results".

2. I would have expected at least 1 hit of the 20 or so searches I tried to enter, which I thought were fairly obvious to determine if something was a covered service or not, services I've either had done or about to have done.

3. I thought there would be a matrix that I could download on my computer or phone listing various conditions or situations that I could browse with columns showing: fully covered, partially covered or not covered and would tell how much is covered if not fully covered.

4. Looks like the document title was changed, but not the documents itself.I appreciate that Medicare is trying to make an app to help us know what is covered and how often.

5. For this app to be valuable, it needs to be able to tell you, 'No, that's not covered,' not just give you a 'not found." Basically a waste, unless you just want to confirm if what you already know.

6. The search engine does indeed suck, and needs a lot of improvement, but the topic browser is helpful, if terse, so I will use it for now.Slow to open and allow typing in search box.

7. Compared with the information available on the web site, this app is lacking much information, thus making its usefulness very limited.

8. Why not? Why not a few cross-references too? OK, it's a good start… I do appreciate the effort… but please give us monthly database updates to REALLY give it value.I am 65 & just signed up for Medicare.

9. I downloaded what shows to be the 2021 coverage information, but the downloaded document is the 2020 coverage information.

10. It is a tool limited to briefly describing Medicare Part A&B insurance coverage.

11. i was wondering if Dupuytren's contracturre was covered.

1. Fix What's covered Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart What's covered: Restarting the app will resolve most errors.
2. Update the What's covered App. Here is how:
   1. On Android goto PlayStore » Search for "What's covered" » Open What's covered » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for What's covered » click "UPDATE".
3. Clear What's covered app cache: Clearing cached data will force your app to retrieve the latest data directly from What's covered servers.
   1. On Android, goto Settings » Apps » Select "What's covered" » click Storage » click "Clear Cache".
4. Check What's covered app permissions. If any of these permissions required to use your device's features are disenabled, What's covered might not work.
5. Uninstall and reinstall What's covered. If nothing else has worked, completely uninstall What's covered then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing What's covered not working

2. Fix What's covered Server issues & Internet Connection

1. Check network connection: An unstable Internet will make What's covered be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to What's covered not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, What's covered may not be able to connect to the Internet when running in the background.