Published by CITC KSA on Nov 18, 2024

contact هيئة الاتصالات Chat with our AI-based هيئة الاتصالات Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with هيئة الاتصالات?



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Why chat with our AI هيئة الاتصالات Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of هيئة الاتصالات.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I tried attaching pdf and still no go.This apps is bad application after update same issue asking again to update but cannot log in problem on there site ... CITC provide good quality to the people in Saudi Arabia for our issue ... This bad is experience with CITC government are paying but not good this is hallaL on your sideVery useful App to check the number of sim cards operating under your Iqama.

2. ! Useless application! Made by the telecommunications ministry and dosent work at all! Everytime I try to login using the NIC method, I get an OTP and enter it but the app shows an error.

3. I real disappointmentUseless application! Made by the telecommunications ministry and dosent work at all! Everytime I try to login using the NIC method, I get an OTP and enter it but the app shows an error.

4. I don't know how to get a new simVery Good Service 👍 Thanks To you CITC! My Main purpose to install this app was to Remove Sim Cards from my iqama which was running without my permission i made complaint through this app and got a call from CITC in 24 hrs And the Problem is solved.

5. If you are not using the sim Card you can request through the App to block the sim card and within 3-4 days they will block the sim.Very useless app when i try to sign up account but against showing error .there is another account with the same data.

6. Kindly solve pleaseHello sir, if i go to open your application, always be come this word-to use our services you have to update the application to the new version.

7. Even i am new user & error mean already have account on same data nothing another option for reset password or account.

8. Thank you very much 😊I tried attaching files to my complaint and it keeps saying invalid file.

9. Relief!!This citc app is great.we can easily block The numbers that are not in our use by sitting in our rooms.

10. Even the cst shows only one number registered under my Iqama.

11. Costumer has reached the maximum allowed numbers.

Steps to Troubleshoot & Fix هيئة الاتصالات Issues

1. Fix هيئة الاتصالات Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart هيئة الاتصالات: Restarting the app will resolve most errors.
  2. Update the هيئة الاتصالات App. Here is how:
    1. On Android goto PlayStore » Search for "هيئة الاتصالات" » Open هيئة الاتصالات » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for هيئة الاتصالات » click "UPDATE".
  3. Clear هيئة الاتصالات app cache: Clearing cached data will force your app to retrieve the latest data directly from هيئة الاتصالات servers.
    1. On Android, goto Settings » Apps » Select "هيئة الاتصالات" » click Storage » click "Clear Cache".
  4. Check هيئة الاتصالات app permissions. If any of these permissions required to use your device's features are disenabled, هيئة الاتصالات might not work.
  5. Uninstall and reinstall هيئة الاتصالات. If nothing else has worked, completely uninstall هيئة الاتصالات then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing هيئة الاتصالات not working


2. Fix هيئة الاتصالات Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make هيئة الاتصالات be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to هيئة الاتصالات not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, هيئة الاتصالات may not be able to connect to the Internet when running in the background.

Reported Issues

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