Contact هيئة الاتصالات Customer Service

Why should I report an Issue with هيئة الاتصالات?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CITC KSA to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. - خدمة أرقامي: إمكانية الاطلاع على كل أرقام الجوالات والخدمات المتعلقة بهويته. - الشكاوى: تقديم ومتابعة شكوى تتعلق بمقدم الخدمة وامكانية تصعيدها. - العروض المعتمدة: مشاهدة كل عروض وباقات مقدمي الخدمة المعتمدة. - مقياس: قياس أداء الشبكة الخاصة بك بمقاييس تفصيلية دقيقة. - البلاغات: يمكن من خلالها إبلاغ الهيئة عن أي استخدام مزعج أو عطل طارئ يخص مقدمي خدمات الاتصالات. تسجيل طلبات توفير خدمة اتصالات: تتيح خدمة تسجيل طلبات توفير خدمة اتصالات للمستخدمين الاستعلام عن خدمات الاتصالات المتوفرة لأي موقع يحدده مستخدم الخدمة، وتتيح للمستخدم تسجيل طلبات توفير الخدمة للمواقع التي لا تتوفر بها خدمات اتصالات.

2. Providing Telecommunication services request service: A service that allows users to inquire available services at a specific location, with the ability to submit a request of unavailable services.

3. Approved Offers: Allows you to know the details of approved offers of all service providers.

4. Reports: through which you can inform CITC of any disturbing use or emergency breakdown of telecommunications service providers.

5. Argami : Allows you to view all the mobile numbers and services registered on your ID.

6. Complaints: You can submit and follow up a complaints related to the service provider.

7. Meqyas: You can measure the performance of your network with accurate, detailed measures.

1. I tried attaching pdf and still no go.This apps is bad application after update same issue asking again to update but cannot log in problem on there site ... CITC provide good quality to the people in Saudi Arabia for our issue ... This bad is experience with CITC government are paying but not good this is hallaL on your sideVery useful App to check the number of sim cards operating under your Iqama.

2. ! Useless application! Made by the telecommunications ministry and dosent work at all! Everytime I try to login using the NIC method, I get an OTP and enter it but the app shows an error.

3. I real disappointmentUseless application! Made by the telecommunications ministry and dosent work at all! Everytime I try to login using the NIC method, I get an OTP and enter it but the app shows an error.

4. I don't know how to get a new simVery Good Service 👍 Thanks To you CITC! My Main purpose to install this app was to Remove Sim Cards from my iqama which was running without my permission i made complaint through this app and got a call from CITC in 24 hrs And the Problem is solved.

5. If you are not using the sim Card you can request through the App to block the sim card and within 3-4 days they will block the sim.Very useless app when i try to sign up account but against showing error .there is another account with the same data.

6. Kindly solve pleaseHello sir, if i go to open your application, always be come this word-to use our services you have to update the application to the new version.

7. Even i am new user & error mean already have account on same data nothing another option for reset password or account.

8. Thank you very much 😊I tried attaching files to my complaint and it keeps saying invalid file.

9. Relief!!This citc app is great.we can easily block The numbers that are not in our use by sitting in our rooms.

10. Even the cst shows only one number registered under my Iqama.

11. Costumer has reached the maximum allowed numbers.

1. Fix هيئة الاتصالات Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart هيئة الاتصالات: Restarting the app will resolve most errors.
2. Update the هيئة الاتصالات App. Here is how:
   1. On Android goto PlayStore » Search for "هيئة الاتصالات" » Open هيئة الاتصالات » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for هيئة الاتصالات » click "UPDATE".
3. Clear هيئة الاتصالات app cache: Clearing cached data will force your app to retrieve the latest data directly from هيئة الاتصالات servers.
   1. On Android, goto Settings » Apps » Select "هيئة الاتصالات" » click Storage » click "Clear Cache".
4. Check هيئة الاتصالات app permissions. If any of these permissions required to use your device's features are disenabled, هيئة الاتصالات might not work.
5. Uninstall and reinstall هيئة الاتصالات. If nothing else has worked, completely uninstall هيئة الاتصالات then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing هيئة الاتصالات not working

2. Fix هيئة الاتصالات Server issues & Internet Connection

1. Check network connection: An unstable Internet will make هيئة الاتصالات be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to هيئة الاتصالات not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, هيئة الاتصالات may not be able to connect to the Internet when running in the background.