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1. I use Bluetooth to remotely manage my computer, every time the app needed to take a reading I would lose my connection with my computer and then have to physically establish connection again between phone and computer.As others have stated, when first downloaded this past fall, it notified me of possible exposures.

2. My friend tested positive, she had the app, bluetooth on, and had exposure turned on in her iPhone's settings.

3. I was really excited about this app only to be disappointed after a few months.As odd as this may sound but this app is causing my mobile Hotspot app from broadcasting but occasionally it will broadcast but by the time I try and connect it has "disappeared." On my phone (Note 10 plus) it doesn't have any errors and looks normal but none of my electronics sees my wifi.

4. Good privacy policy, but I can't leave both bluetooth and location on at all times or my phone would have to stay on the charger 24/7.

5. We hung out at dinner for about an hour the day before she tested and put the positive result in the app and it's been 8 days since then and I have not received a notification of the positive result.

6. I turned it back on, waited a couple of days and tried the notification process again and verified that her bluetooth was still on.

7. I'll leave it installed and just enable everything as the Austin e demands.The app checked for exposure every 24-48 hours when I first installed.

8. I've been a big advocate for this technology... Why isn't it working?Opened the app to report a positive test and found out it hasn't updated since Nov 26 (its currently Dec 4).

9. And now it hasn't bothered checking for exposure in over a month?! Uninstalled and moving on.I just wish more people used it.

10. All of my settings are correct, my Bluetooth and location stay on anyway.

11. Uninstalled, reinstalled, checked and rechecked settings and still no exposure check.

1. Fix GuideSafe Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GuideSafe: Restarting the app will resolve most errors.
2. Update the GuideSafe App. Here is how:
   1. On Android goto PlayStore » Search for "GuideSafe" » Open GuideSafe » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GuideSafe » click "UPDATE".
3. Clear GuideSafe app cache: Clearing cached data will force your app to retrieve the latest data directly from GuideSafe servers.
   1. On Android, goto Settings » Apps » Select "GuideSafe" » click Storage » click "Clear Cache".
4. Check GuideSafe app permissions. If any of these permissions required to use your device's features are disenabled, GuideSafe might not work.
5. Uninstall and reinstall GuideSafe. If nothing else has worked, completely uninstall GuideSafe then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GuideSafe not working

2. Fix GuideSafe Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GuideSafe be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GuideSafe not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GuideSafe may not be able to connect to the Internet when running in the background.