Contact Hirakana Customer Service

Why should I report an Issue with Hirakana - Kana and Kanji?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Felipe Goulart to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Thanks!Great little app, but after installing it on the new phone and logging in with the same account the progress is not synced which makes it useless to me, no way I'm going to start from scratch... EDIT:The developer says the progress not supposed to be shared between devices, then why make us login at all? To mine the data...?Colors and highlights prevent you from seeing the letter, in this type of educational games, all these embellishments (beauty) are not needed, they only interfere.

2. I only wish they included the other よ forms and more kanji.I really enjoy this game; it's a good way to learn and review the characters with its simple trial and error gameplay.

3. I would prefer the option to either pick the romanji for the character instead, and also the option to turn off the romanji for the kanji portions to help the learner get used to the alphabets while also making it a bit more challenging.

4. But in general, the game is good, simple, understandable, advertising does not bother.It actually makes you review and play a game.

5. I don't know what's up with the algorithm for picking how often an option is shown but I've seen training levels go on for several minutes all because the last symbol isn't brought up.

6. Just go for it and have fun! @developer(s) If you ever put sounds, it would be nice to have the same gameplay but only with the sound: "a" -> あ or おI love this app immensely, it has helped a lot and is worth 5 stars.

7. The leaderboard gives it that fine touch of competitiveness that, having a timer, also helps (hopefully) the player to overcome the fear of making mistakes.

8. This app is perfect!Amazing!!!!! It really helped me to memorize the besic... Highly recommend ❤️Fun to do in spare time, easy to pick up and use.

9. Many thanks.I can't recommend this app enough! I've really struggled with katakana but now! It's sinking in so well! It makes you go over and over the material at the perfect pace.

10. Otherwise, this is a great study guide for beginners and a great way to boost your reading and refreshing your knowledge for those who know a bit more.Concerned about the long "u" sound (as in "moo") for the vowel う.

11. it does a lot of repeating, and it is very random when you get to higher levels.

1. Fix Hirakana Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Hirakana: Restarting the app will resolve most errors.
2. Update the Hirakana App. Here is how:
   1. On Android goto PlayStore » Search for "Hirakana" » Open Hirakana - Kana and Kanji » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hirakana » click "UPDATE".
3. Clear Hirakana - Kana and Kanji app cache: Clearing cached data will force your app to retrieve the latest data directly from Hirakana servers.
   1. On Android, goto Settings » Apps » Select "Hirakana - Kana and Kanji" » click Storage » click "Clear Cache".
4. Check Hirakana app permissions. If any of these permissions required to use your device's features are disenabled, Hirakana might not work.
5. Uninstall and reinstall Hirakana. If nothing else has worked, completely uninstall Hirakana then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Hirakana not working

2. Fix Hirakana Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Hirakana be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Hirakana not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Hirakana may not be able to connect to the Internet when running in the background.