Contact GOT7 LIGHT STICK Customer Service

Why should I report an Issue with GOT7 LIGHT STICK?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of FANLIGHT to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Check if you need to replace the battery. - Check your seat information on your ticket before the concert and enter it on the light stick in advance. - Please be seated in the same seat where you registered for the light stick.

2. While on “SELF MODE”, select “SETTING” on the top right of the screen to check the battery condition of your light stick.

3. Turn the switch down on the light stick to set it to Bluetooth mode.

4. The light stick color will change accordingly.

5. You can enjoy various stage productions through light sticks.

6. Select CONCERT MODE after completing registration of your ticket information on the App.

7. After connecting with your smartphone with Bluetooth, touch a color you want on the screen.

8. Turn on the Bluetooth on your smartphone and place your smartphone close to connect them.

9. Moving to a different seat may cause different stage appearance. - Check the light stick battery in advance to prevent turning off during the concert. - For light stick stage production, be sure to have the light stick that is registered via mobile App and set the light stick switch on “CONCERT MODE”.

1. I've tried to google what to do and all but other's work well and seem to connect within seconds... Edit: I'm on a Samsung Galaxy A8.For everyone whose lightstick doesn't work... You need to turn on your location.. All phones are compatable... Ive been trying to make it work for a long time until i saw another ahgases review..thank you so much to her!!It's a good app and I really like it.

2. If only I knew it few days earlier before the Melbourne concert... And also the concert mode, when actually it will start? It kept "preparing" even until half an hour before concert then we can't be bothered to keep checking...The Keep Spinning update has definately improved it by a longshot but I still have a slight issue.

3. But for some reason when I turn on my bluetooth and go to self mode it doesn't connect.

4. I hope that you can make this app more better for us Android users to connect easily with the lightstick.At first, i was really struggling to connect with my android phone.

5. Absolutely have no idea that the location must be turned on to have it sync with my android phone (to some degree it doesn't make sense).

6. Excited to use my ahgabong on D-Day! #Got7KeepspinninginmanilaI love it and absolutely adore how cut it is but I just can't connect my light stick to my phone and it really upsets me.

7. Ehile it doesnt disconnect every 5 seconds anymore, it still lags when changing colors on Self Mode.

8. The colors will change fine for a bit and then it will suddebly freeze and tke like 5-10 seconds to change color again.I guess they didn't use the feature, because no one's changed colour at all.

9. Not impressed.I can't connect my lightstick to this app at all no matter how many times I try, even tried to uninstall and reinstalled the app again but it's still not working.

10. Please make this app eligible for all phone bandsIts a great app i love it! Im so happy that I finally got my lightstick.

11. I don't normally turn my location on to save up battery.

1. Fix GOT7 LIGHT STICK Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GOT7 LIGHT STICK: Restarting the app will resolve most errors.
2. Update the GOT7 LIGHT STICK App. Here is how:
   1. On Android goto PlayStore » Search for "GOT7 LIGHT STICK" » Open GOT7 LIGHT STICK » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GOT7 LIGHT STICK » click "UPDATE".
3. Clear GOT7 LIGHT STICK app cache: Clearing cached data will force your app to retrieve the latest data directly from GOT7 LIGHT STICK servers.
   1. On Android, goto Settings » Apps » Select "GOT7 LIGHT STICK" » click Storage » click "Clear Cache".
4. Check GOT7 LIGHT STICK app permissions. If any of these permissions required to use your device's features are disenabled, GOT7 LIGHT STICK might not work.
5. Uninstall and reinstall GOT7 LIGHT STICK. If nothing else has worked, completely uninstall GOT7 LIGHT STICK then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GOT7 LIGHT STICK not working

2. Fix GOT7 LIGHT STICK Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GOT7 LIGHT STICK be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GOT7 LIGHT STICK not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GOT7 LIGHT STICK may not be able to connect to the Internet when running in the background.