Contact BTS LightStick Customer Service

Why should I report an Issue with BTS LightStick?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sunny Lighting to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Because its hard when u have one colour u r using and then when shake it it changes the colour.. Please don't remove the bead sound!!!! Just add the on/off option for changing colours when shaking like you've added for the shader.... Btw the bestt app everr😀😀😀🤩🤩 Please don't forget to add the option!!!! 💜 Purple you 💜Best app ever.

2. Then we can use it while watching videos from our phones without the disturbance of the sound of the light stick.If you want a real feel you need to shake to hear that little balls sound.

3. I'M IN LIKE WITH THE TORCH! i don't know 'bout you mak'shm'aIt was the same as the other lightstick but the problem is the sound... It would be fine if you lessen the sound... It's kinda annoying... But the graphics and light was good... Just the sound... I hope you fixed it nicely... 안녕 ... 고마워The sound of the light stick is a bit annoying.

4. And it does have that sound but you need to shake it like a real bomb but the problem is, if you shake like that it changes colors.

5. But..you know how the lightstick has some thingy (?) That's like beans and Making a sound when you shake it? I was wondering if you could add that too.

6. Without this app, i would just watch run bts allday.This app is the best! When I shake my tablet the bomb changes colours! The only thing is that u can add the option for change colours when shaking like on/off.

7. I like it if u shake the device, there will be some beads sound.

8. And the sound doesn't feel real too.

9. I love how you can costume color and names! It feels super real I even opened this app while watching BTS concert on my laptop.

10. Can u plz fix something to mute the sound if we want.

11. I feel excited when activating it because at that moment ALL these memories start seeping through the cracks and pity that started clouding my vision.

1. Fix BTS LightStick Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart BTS LightStick: Restarting the app will resolve most errors.
2. Update the BTS LightStick App. Here is how:
   1. On Android goto PlayStore » Search for "BTS LightStick" » Open BTS LightStick » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BTS LightStick » click "UPDATE".
3. Clear BTS LightStick app cache: Clearing cached data will force your app to retrieve the latest data directly from BTS LightStick servers.
   1. On Android, goto Settings » Apps » Select "BTS LightStick" » click Storage » click "Clear Cache".
4. Check BTS LightStick app permissions. If any of these permissions required to use your device's features are disenabled, BTS LightStick might not work.
5. Uninstall and reinstall BTS LightStick. If nothing else has worked, completely uninstall BTS LightStick then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing BTS LightStick not working

2. Fix BTS LightStick Server issues & Internet Connection

1. Check network connection: An unstable Internet will make BTS LightStick be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to BTS LightStick not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, BTS LightStick may not be able to connect to the Internet when running in the background.