Contact Music Customer Service

Why chat with our AI Music Support?

1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Music.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Also when playing the playlist or any other song you can't go to a specific time, it restarts the entire song and it's super laggy, I'll play 4 or 5 songs in a row and it'll just Force stop itself, I've made entire playlists lost because the app 'force closed' literally out of nowhere and it sucks out all my battery, ironically enough the power saver mode really doesn't do anything to preserve battery life it's really misleading.

2. Very little ads! I never felt the need to upgrade because there are very few ads (most of the ads are just a few seconds of other music) I been using it for 3 yrs now with no problems! Of course this is all my opinion and my experience with this app but if you are looking for something easy to use and to store all your favorite music this is the perfect app!App doesn't work after a song or two without glitching out...few examples, 1.

3. Only way to fix these problems on my side (even temporarily) is to restart the app every time, so annoying takes forever to start up.I randomly cuts off when move to another app, and on top of that it gets annoying when you have to to go to the app to change the song.

4. But great selection of music.Tbh it's annoying that every time I choose a song the whole playlist comes too.

5. You cannot rewind or fast forward a song unless you want to start from the beggining - that goes for full albums too! So listen to the entire album or nothing.

6. I've listened to "Walk it like I talk it" way too much ON ACCIDENT because I choose ONE SONG and instead of giving me a suggestion of a SIMILAR SONG I get THE SAME SONG, and I've had the app for like 3-4 months now.

7. You listen to a song from your history, go back to select another and it chooses a completely random song from the list and not of your choosing.

8. The app is aesthetically pleasing, sound great , abd its user friendlyI love this app!! If you subscribe it's only 99 cents per month.

9. 3 months of glitches and I'll probably never be impressed, but if you only want to listen to 1 or 2 MAYBE 3-4 songs while scrolling it's a ok app.

10. Thank you all for readingMy opinion, I love this app! Very simple app, easy to use, stores all your music and into categories if you like.

11. At full bars it says I have no connection, this is a problem because obviously I have connection and this happens to much to not go over heads.

1. Fix Music Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Music: Restarting the app will resolve most errors.
2. Update the Music App. Here is how:
   1. On Android goto PlayStore » Search for "Music" » Open Music - Mp3 Music Player » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Music » click "UPDATE".
3. Clear Music - Mp3 Music Player app cache: Clearing cached data will force your app to retrieve the latest data directly from Music servers.
   1. On Android, goto Settings » Apps » Select "Music - Mp3 Music Player" » click Storage » click "Clear Cache".
4. Check Music app permissions. If any of these permissions required to use your device's features are disenabled, Music might not work.
5. Uninstall and reinstall Music. If nothing else has worked, completely uninstall Music then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Music not working

2. Fix Music Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Music be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Music not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Music may not be able to connect to the Internet when running in the background.