Published by Tom Tietze on Jun 21, 2024

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Hello! My name is John. Iโ€™m here to help you resolve any issues you may be experiencing. Can you please describe the problem youโ€™re having with FitToFit?



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Why chat with our AI FitToFit Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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What users are saying

1. The only thing that is preventing me from giving this a full 5 stars is that nutritional information doesn't seem to get imported from the Fitbit app to Google Fit, even though it shows in the list of data being imported.It's really convenient and makes everything a lot easier, but I wish it worked where the data transfer could go both ways.

2. The only sure I have is that the Fitbit zone points and the heart points from Google fit aren't totally equal and therefore don't transfer perfectly.Perfect! Does exactly what it says it does.

3. The only time I have to touch the app is when I have to reauthorize the transfer of Fitbit data to Google Fit.

4. Thank you!!! Can't wait to see what you do in the next update!Works great and keeps my Google Fit data up to date with Fitbit data.

5. Other than that auto sync keeps data updated all the time.

6. I wouldn't rely on any other app except fittofit! There are some numbers that are off, auto sync has an issue from time ๐Ÿ˜”๐Ÿค” to time, ๐Ÿ˜ž but other then that it's an amazing ๐Ÿ˜๐Ÿคฉ app.

7. At first I didn't see the data from Fitbit in the Google Fit app however, the next day it was there.

8. If you could make it so google fit also transfers info to fitbit it would really make it perfect to me.

9. It helped sync Fitbit to Google fit.

10. It is off to a bad start though ๐Ÿ˜‰...Ok, it's finally showing progress 1/5...So it took almost 3 days to transfer everything from last Sept (when I started using Fitbit).

11. I do see a small difference in the number of steps between fitbit and fit, not a huge issue.Sorry for the 2 stars Tom.

Steps to Troubleshoot & Fix FitToFit Issues

1. Fix FitToFit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart FitToFit: Restarting the app will resolve most errors.
  2. Update the FitToFit App. Here is how:
    1. On Android goto PlayStore » Search for "FitToFit" » Open FitToFit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FitToFit » click "UPDATE".
  3. Clear FitToFit app cache: Clearing cached data will force your app to retrieve the latest data directly from FitToFit servers.
    1. On Android, goto Settings » Apps » Select "FitToFit" » click Storage » click "Clear Cache".
  4. Check FitToFit app permissions. If any of these permissions required to use your device's features are disenabled, FitToFit might not work.
  5. Uninstall and reinstall FitToFit. If nothing else has worked, completely uninstall FitToFit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing FitToFit not working


2. Fix FitToFit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make FitToFit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to FitToFit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, FitToFit may not be able to connect to the Internet when running in the background.

Reported Issues

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