Published by Digi- ja väestötietovirasto on Jun 27, 2024

contact Suomi.fi Chat with our AI-based Suomi.fi Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Suomi.fi?



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Why chat with our AI Suomi.fi Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Suomi.fi.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Plus i got the email notice way before this app informed me anything so for me its not useful.This is a good and simple app bringing together communication notifications from various government institutions in one platform.Notifications come 1-2 weeks after you actually received the message.

2. Why is it then that apps from different banks have none such limitations? Besides that, web version works fine with rooted phones.Doesn't allow to copy message text or take a screenshot.

3. Concept was good but implementation huge fail.I do not want email notices, which still happened because of this app.

4. Once you identify yourself the app throws it self back to the selection screen instead of letting u move forward.Cannot be used with rooted phones.

5. Edit:it's fixed! Kudos dev team How can I turn off the animation, transition of bouncing feature when switching between views and messages.

6. So basically if you need to translate a message from Finnish you need a dictionary book.It's been buried.

7. Version 2.7.0.What is the point of this app, you get an email to say there is a letter waiting in another service you have to log into.

8. As it dies not connect to my bank and now it just opens a blank page when I press set up.

9. The App just shows the text of the email.

10. Did not help set up page still blankCan't set it up thru S-mobile.

11. I thought i would be able to see the letters in the App.

Steps to Troubleshoot & Fix Suomi.fi Issues

1. Fix Suomi.fi Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Suomi.fi: Restarting the app will resolve most errors.
  2. Update the Suomi.fi App. Here is how:
    1. On Android goto PlayStore » Search for "Suomi.fi" » Open Suomi.fi » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Suomi.fi » click "UPDATE".
  3. Clear Suomi.fi app cache: Clearing cached data will force your app to retrieve the latest data directly from Suomi.fi servers.
    1. On Android, goto Settings » Apps » Select "Suomi.fi" » click Storage » click "Clear Cache".
  4. Check Suomi.fi app permissions. If any of these permissions required to use your device's features are disenabled, Suomi.fi might not work.
  5. Uninstall and reinstall Suomi.fi. If nothing else has worked, completely uninstall Suomi.fi then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Suomi.fi not working


2. Fix Suomi.fi Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Suomi.fi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Suomi.fi not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Suomi.fi may not be able to connect to the Internet when running in the background.

Reported Issues

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