Contact MTX Connect Travel SIM / eSIM Customer Service

Why should I report an Issue with MTX Connect Travel SIM / eSIM?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of MTX Connect S.a r.l. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Call regular phone numbers worldwide directly from your internet-enabled devices. - FREE CHAT OPTION: Enjoy seven days of free chat immediately after purchase and with each subsequent top-up: unlimited text messages and emojis in messengers with zero balance or no active data plan. - MULTIPLE ESIMS/SIM CARDS PER ACCOUNT for family or team management. - MTX 20% DISCOUNT WITH FREE CHAT OPTION: Annual subscriptions include Free Chat for the entire period. - MTX ENHANCED SECURITY SUBSCRIPTION: This feature, based on VPN technology, encrypts your connection, masks your IP address and online activities, and adds an extra layer of protection to your personal information and privacy.

2. MTX Connect offers flat-rate data plans, voice calls, and SMS services in over 130 countries, perfect for business travelers, digital nomads, and globetrotters. 2.

3. CONNECT INSTANTLY: Once you've chosen your plan, our app will automatically connect you to the fastest local network, ensuring high-speed data access wherever you go.

4. Activate through your Personal Account page or the MTX Connect app. - MTX VOIP OUT FOR WORLDWIDE CALLS from any device.

5. Please note that while encryption reduces the risk of your personal information being exposed to cyber threats, it does not provide full protection.

6. Stay connected worldwide with Europe's premier mobile internet carrier, MTX Connect.

7. CHOOSE YOUR PLAN: Browse various data plans tailored to your travel needs.

8. ACTIVATE YOUR ESIM OR RECEIVE A PHYSICAL SIM: Create your account and install the eSIM in just a few taps. 4.

9. MTX Connect: Global Data, Voice & SMS - No Roaming.

10. This feature is only available when using MTX Connect connection.

11. It will not function on WiFi or third-party mobile data connections.

1. Bad service 😔It is not explicit when buying an unlimited data plan that the speed will be adjusted there's a Fair Usage Policy active.. that means that speed can be throttled if there are detected such data protocols as p2p, torrents download, video streaming or other heavy data protocols that can affect the experience of other users.Insufficient info provided in data plan descriptions.

2. Ideal for a short trip to a country where you don't speak the language and don't want to waste holiday time looking for a local simThe simplicity of an esim but the mobile signal of the early 2000s with edge and 2g whilst in Morocco.

3. Daily unlimited data plan has two stages of data stream throttling.

4. Moderate throttle ratio will be applied after 0.5 Gb consumed and extreme throttle ratio after 1.5 Gb data respectivly.

5. A local sim would have been better and cheaper.Not unlimited and speed is a scam.

6. But it only worked to an hour and then speed went incredibly down to the point where I cannot even make telegram phone calls.

7. I bought the unlimited day esim thinking I would use for the full day without interruption.

8. There is nothing mentioned about the throttling in plan description at the purchase stage.

9. Multiple SIM and eSIM and one account.

10. From all the so-called international sim cards out there, this one is the least expensive.

11. Check which networks are in use before purchasing.

1. Fix MTX Connect Travel SIM / eSIM Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MTX Connect Travel SIM / eSIM: Restarting the app will resolve most errors.
2. Update the MTX Connect Travel SIM / eSIM App. Here is how:
   1. On Android goto PlayStore » Search for "MTX Connect Travel SIM / eSIM" » Open MTX Connect Travel SIM / eSIM » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MTX Connect Travel SIM / eSIM » click "UPDATE".
3. Clear MTX Connect Travel SIM / eSIM app cache: Clearing cached data will force your app to retrieve the latest data directly from MTX Connect Travel SIM / eSIM servers.
   1. On Android, goto Settings » Apps » Select "MTX Connect Travel SIM / eSIM" » click Storage » click "Clear Cache".
4. Check MTX Connect Travel SIM / eSIM app permissions. If any of these permissions required to use your device's features are disenabled, MTX Connect Travel SIM / eSIM might not work.
5. Uninstall and reinstall MTX Connect Travel SIM / eSIM. If nothing else has worked, completely uninstall MTX Connect Travel SIM / eSIM then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MTX Connect Travel SIM / eSIM not working

2. Fix MTX Connect Travel SIM / eSIM Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MTX Connect Travel SIM / eSIM be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MTX Connect Travel SIM / eSIM not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MTX Connect Travel SIM / eSIM may not be able to connect to the Internet when running in the background.