Contact MyUofMHealth Customer Service

Why should I report an Issue with MyUofMHealth?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The University of Michigan to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Michigan Medicine offers easy access to your medical care through the patient portal at MyUofMHealth.

2. If you are a current patient at Michigan Medicine, you can request a patient portal account during a clinic visit or at MyUofMHealth. org. •Track your health and link to other health apps – i. e. *Not all features available for all user accounts.

1. On multiple devices, using different internet providers, at least 5 times in the past month I've been unable to access the video visit functions.

2. I tried screenshotting, cropping, collage-ing, to no avail.After checking(arrival feature) in as "I'm here", system shows message to wait in waiting area but the provider have no information/documents received of you for next 30 to 45 mins..!! So you will be waiting for quiet a time before they realize.

3. I can't access most of the functions of this app without a full high speed connection which I almost never have because communication service providers throttle "unlimited data".

4. Also, the messaging aspect of the site is inefficient, as messages are intercepted by ancillary staff and many times not conveyed to the providers.Sometimes it won't let me get back to the menu without clicking out of the app, without logging out, and then going back into the app.

5. Other apps can still connect to the internet and function, but I can't use MyUofMHealth to view my doctors messages or review my after visit summary.

6. And at first it was very limiting when leaving a message, but the last time it let me leave the whole message in one note.

7. Only thing I think should be more visible is if a provider leaves a letter for you in your file you have no way (there isn't an alert) to tell you it's there.Would be five stars but I have a major problem.

8. The whole point of an app is to make things easier to access.This app is terribly designed for older folks.

9. You can ask your physician team questions, perform zoom meetings, and view test results as soon as they are available.

10. Job well done U of M your efforts are greatly appreciated.It's nice to have access to records and results.

11. Plus I can't request or have proxy access to my child's account through the app which is inconvenient as well.

1. Fix MyUofMHealth Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MyUofMHealth: Restarting the app will resolve most errors.
2. Update the MyUofMHealth App. Here is how:
   1. On Android goto PlayStore » Search for "MyUofMHealth" » Open MyUofMHealth » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MyUofMHealth » click "UPDATE".
3. Clear MyUofMHealth app cache: Clearing cached data will force your app to retrieve the latest data directly from MyUofMHealth servers.
   1. On Android, goto Settings » Apps » Select "MyUofMHealth" » click Storage » click "Clear Cache".
4. Check MyUofMHealth app permissions. If any of these permissions required to use your device's features are disenabled, MyUofMHealth might not work.
5. Uninstall and reinstall MyUofMHealth. If nothing else has worked, completely uninstall MyUofMHealth then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MyUofMHealth not working

2. Fix MyUofMHealth Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MyUofMHealth be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MyUofMHealth not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MyUofMHealth may not be able to connect to the Internet when running in the background.