Contact UHealth Customer Service

Why should I report an Issue with UHealth?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of University of Miami to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. As we transition to new platforms, we invite you to continue managing your health seamlessly with MyChart. • Login to MyChart: Access your health records, appointments, and more. • Download MyChart: Easily download the MyChart app for continued access to all your healthcare needs.

2. We’ve loved being a part of your healthcare experience.

3. Thank you for your support and understanding as we move forward.

1. Also, you actually need it to check in for every visit so every single time I have to stand in the hall for like 5 or 10 minutes just to open the app, navigate the website, enter credentials, and all that with my dominant hand broken.

2. Thanks but NO thanks UHealth!The newly revised Android app shuts down as soon as I select a sectionThis app is ironically not optimized for mobile browsing as you have to zoom in on your health chart for navigation and reading.

3. Seriously? Why bother? This app is a joke, just get rid of it, your patients' life will be much easier.Great site to communicate with top-ranking doctors and check medical tests.For some reason, I feel like I get double charged for everything with UM, UHealth.

4. Didn't get a receipt and of course now I get charged again! I paid for a visit at Bascom Palmer...then I received another charge that I ended up paying because it was so past due.

5. It may be the android app.There's a bug when you try to activate the appointment arrival... Maybe it's necessary to add the option of allow permission of location all the time.App is incredibly buggy.

6. It is a joke, it just directs you to the webpage where you have to enter your credentials every single time.

7. I paid in cash for my visit to UHealth at Walgreens.

8. You might as well view your UHealth profile through a mobile web browser.

9. The app won't tell me to which of the 2 locations I have to go... I guess I'll just have to call the doctor's office to figure it out.

10. It will let me login but if I want to see my appointments the app crashes.The worst app I have on my phone.

11. Mine tried to change and it didn't work after that.

1. Fix UHealth Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart UHealth: Restarting the app will resolve most errors.
2. Update the UHealth App. Here is how:
   1. On Android goto PlayStore » Search for "UHealth" » Open UHealth » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for UHealth » click "UPDATE".
3. Clear UHealth app cache: Clearing cached data will force your app to retrieve the latest data directly from UHealth servers.
   1. On Android, goto Settings » Apps » Select "UHealth" » click Storage » click "Clear Cache".
4. Check UHealth app permissions. If any of these permissions required to use your device's features are disenabled, UHealth might not work.
5. Uninstall and reinstall UHealth. If nothing else has worked, completely uninstall UHealth then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing UHealth not working

2. Fix UHealth Server issues & Internet Connection

1. Check network connection: An unstable Internet will make UHealth be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to UHealth not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, UHealth may not be able to connect to the Internet when running in the background.