Contact Ear Mate Hearing Aid Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. That fix3d, and i may give a 5-star tating.excellent except for background noise which does however stop when mike picks up sound.App stops on pixel 2 when Lock screen kicks in, recommend option to keep app active always.not vert good quality.

2. Like this one sound "tinny" distant and though the sound is louder than without the app, it sounds like a string and tin can "kids phone" those toys we all made that are nearly impossible to hear what's being said at the other end, or like "Hearing the ocean" through a seashell.

3. actually this is #6 so far... all are uselessI love the sound quality but it stops on it's own after a few minutes, I wish it would stay on until I stop it.Good except for the frequent unwanted stops.

4. And we know they work because they blasted me with the ad.Garbage Sounds like the other 3 I've tried including paid versions of a couple.

5. It picks up sound through the microphone very well.junk. delay and echo.

6. This didn't function as no sound came through the headphones.

7. The second thing was a very loud ad played over my headphones.

8. "Welome... Ad loading" was the first thing that happened.

9. The app itself has some unlabelled sliders and no volume and one button to 'start listening'.

10. Total rubbishThe best hearing app i have found so far.

11. useless.

1. Fix Ear Mate Hearing Aid Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ear Mate Hearing Aid: Restarting the app will resolve most errors.
2. Update the Ear Mate Hearing Aid App. Here is how:
   1. On Android goto PlayStore » Search for "Ear Mate Hearing Aid" » Open Ear Mate Hearing Aid » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ear Mate Hearing Aid » click "UPDATE".
3. Clear Ear Mate Hearing Aid app cache: Clearing cached data will force your app to retrieve the latest data directly from Ear Mate Hearing Aid servers.
   1. On Android, goto Settings » Apps » Select "Ear Mate Hearing Aid" » click Storage » click "Clear Cache".
4. Check Ear Mate Hearing Aid app permissions. If any of these permissions required to use your device's features are disenabled, Ear Mate Hearing Aid might not work.
5. Uninstall and reinstall Ear Mate Hearing Aid. If nothing else has worked, completely uninstall Ear Mate Hearing Aid then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ear Mate Hearing Aid not working

2. Fix Ear Mate Hearing Aid Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ear Mate Hearing Aid be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ear Mate Hearing Aid not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ear Mate Hearing Aid may not be able to connect to the Internet when running in the background.