Contact WEB.DE Mail & Cloud Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of WEB.DE Mail & Cloud.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. That means since months i have not been able to send emails using my Smartphone.The app used to work just fine but some time ago it stopped running properly: - loading attachments takes forever (if it works at all) - emails that have been read are labelled as unread - if an email is moved to a different folder and the app is restarted, all the changes have been undone - emails are not being sent (they do not appear in the 'sent' folder and the intended recipient does not receive them either)Very useful email app.

2. Was almost sent back because of that! Also the older version of this app was way better - more organized and no ads everywhere! Will have to switch to a different email address now because I don't trust web.de with my important emailsnot enough free space for emails, ridiculous nowadaysCan only move emails to folders but can't access the folder content (moved emails) anymore once the emails are moved to a folder.

3. There is adds popping up everywhere i wanna click on.. when sending an email to an address already know by the app i could not easily modify the email address, it just removed it from the address line and when forwarding i could not modify the forwarded text.. Also it adds some sent 'by app' line.. I did not invest much time, but every other app is way nicer and easier..Random emails just vanish even if I star them.

4. I'll certainly look for another mail client for Android.Downside: Own email responses do only get stored in the Sent folder, and disappear from the Inbox.No synchronisation since 30 April, 2021.

5. IMO the number of folders I can create is not enough since I need more even for basic email traffic.

6. App version is the most current 7.1.7Everything was going good but since months I can't upload attachments to emails.

7. I was asked to show a confirmation email of a visa when traveling to another country and even though I had starred it earlier, it was gone.

8. When I open the app, it displays that I'm logged in but no new mails are indicated even tho a notification came that I have a "new email".

9. Babby's first email client.

10. Otherwise a good app!I don't know if it's the android version (and app version), I used that app on my moms phone and it was plain terrible.

11. I do not want JS or media to be interpreted by my mail client, and I also need a more compact layout.

1. Fix WEB.DE Mail & Cloud Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WEB.DE Mail & Cloud: Restarting the app will resolve most errors.
2. Update the WEB.DE Mail & Cloud App. Here is how:
   1. On Android goto PlayStore » Search for "WEB.DE Mail & Cloud" » Open WEB.DE Mail & Cloud » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WEB.DE Mail & Cloud » click "UPDATE".
3. Clear WEB.DE Mail & Cloud app cache: Clearing cached data will force your app to retrieve the latest data directly from WEB.DE Mail & Cloud servers.
   1. On Android, goto Settings » Apps » Select "WEB.DE Mail & Cloud" » click Storage » click "Clear Cache".
4. Check WEB.DE Mail & Cloud app permissions. If any of these permissions required to use your device's features are disenabled, WEB.DE Mail & Cloud might not work.
5. Uninstall and reinstall WEB.DE Mail & Cloud. If nothing else has worked, completely uninstall WEB.DE Mail & Cloud then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WEB.DE Mail & Cloud not working

2. Fix WEB.DE Mail & Cloud Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WEB.DE Mail & Cloud be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WEB.DE Mail & Cloud not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WEB.DE Mail & Cloud may not be able to connect to the Internet when running in the background.