Published by Tutao GmbH on Nov 13, 2024

contact Tuta: Secure & Private Mail Chat with our AI-based Tuta Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Tuta?



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Why chat with our AI Tuta Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Tuta.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. Several issues plague it though... 1st is the recent update which doesn't load the body of the text at all, making this client useless for the moment... 2nd is that my password doesn't work, I didn't even have the option of a recovery password, and because of this I can't transfer my account over to my new device, meaning I will likely have to start over, and if I'm going to start over anyway I think I'll just use a different service...A little sluggish and a little non-intuitive when deleting emails.

2. Also, about 50% of the time I don't get emails with attachments from my friends, so I still have to use my old Google email account (& I hate Google).

3. The app needs a little work.Like the security and ability to encrypt, but I wish there were a way to tag as phishing or spam without having to open the email.

4. Don't know why my ISP decided to block it all of sudden, but thanks again for your help.So far I really like this email service, however there are a few things i would change, particularly about the UI.

5. I keep getting notifications but everytime I click on it I get a message saying I'm offline and cannot connect to the server, even though I'm connected and all of my other apps are working.

6. This is a problem because QR codes or any scannable barcodes are to small to be scanned.Love your email services.

7. I was considering the premium service, but there needs to be a response to something as critical as a problem importing contacts.

8. 2) let me make the compose window wider on the desktop version, too narrow on high res display So far so good!Ever since the DDoS attacks on Tutanota, my app no longer works.

9. When deleting emails it doesn't respond and has to be restarted and deleted again.

10. Many people would love to get away from google, Hotmail/outlook, and others, but are not going to want to enter contacts manually.

11. I will sometimes get push notifications for new emails, even after I open and read the emails.

Steps to Troubleshoot & Fix Tuta Issues

1. Fix Tuta Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Tuta: Restarting the app will resolve most errors.
  2. Update the Tuta App. Here is how:
    1. On Android goto PlayStore » Search for "Tuta" » Open Tuta: Secure & Private Mail » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tuta » click "UPDATE".
  3. Clear Tuta: Secure & Private Mail app cache: Clearing cached data will force your app to retrieve the latest data directly from Tuta servers.
    1. On Android, goto Settings » Apps » Select "Tuta: Secure & Private Mail" » click Storage » click "Clear Cache".
  4. Check Tuta app permissions. If any of these permissions required to use your device's features are disenabled, Tuta might not work.
  5. Uninstall and reinstall Tuta. If nothing else has worked, completely uninstall Tuta then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tuta not working


2. Fix Tuta Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Tuta be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tuta not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tuta may not be able to connect to the Internet when running in the background.

Reported Issues

— 10 months ago by Alexander

Hello, I created an account on tutanota, typed my username and password, but I can't log into my account, although I'm almost sure that I enter the correct data. This account is very dear to me because I tied the necessary services to it. Please help me to restore access, unfortunately I have not recorded the backup code. Mail pokemoncute@redacted. You can contact to me with stromamurloc@redacted.