Contact PONS Dictionary Library Customer Service

Why should I report an Issue with PONS Dictionary Library - Offl?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PONS to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. In Pons, definitions do not fit on the screen! For German with German definitions, no etymology!I bought a book today from thalia, Nürnberg and try to activate the app using the code in book and it returns with error that maximum number of device activation exceeded? How to solve this issue?!Der Wortschatz der App ist bestenfalls dürftig, und das nicht nur bei neueren oder ungewöhnlichen Begriffen.

2. Who should answer my call now? Why is the app left without updating the technical support address? If it's discontinued, why does PONS keep selling it on Google Play?? Is this legal?For German English, Oxford is much better for the price.

3. Suddenly it's stopped recognizing Google voice search! I sent a support request from the app itself, and Paragon Software replied to me stating that this product is discontinued.

4. Hätte lieber ein ernst zu nehmendes Übersetzer-Werkzeug gesehen (was dies nicht ist).Ich bewerte hier nicht die (recht ordentliche) App, sondern den "After Sales" Support.

5. Nach einem Monat (!) des Hin und Hers laufen zwei von drei separat gekauften Apps in der Bibliothek und der Vorgang wurde seitens des Supports beendet, der wohl keine Lust mehr hatte.

6. dictionary does not appear in "installed apps".Actually the app is good but I have another problem.

7. 1) Word-wrap doesn't work properly in Android 9 & 10 (not sure about other versions), so one constantly needs to scroll right and left to read the full definitions.

8. Please, give me my money back, I don't need your book already!! This is the first time that I face such a problem!This app used to work well.

9. Lange Wartezeiten, jedesmal ein anderer Mitarbeiter, Aussagen widersprechen sich, alte Nachrichten werden ignoriert und Fragen wie Antworten offensichtlich maschinell übersetzt.

10. After that I installed the app to my new device but it does not accept my license key for the dictionary.

11. Good job!dictionary download after installation incredibly slow (about ten minutes!).

1. Fix PONS Dictionary Library Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PONS Dictionary Library: Restarting the app will resolve most errors.
2. Update the PONS Dictionary Library App. Here is how:
   1. On Android goto PlayStore » Search for "PONS Dictionary Library" » Open PONS Dictionary Library - Offl » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PONS Dictionary Library » click "UPDATE".
3. Clear PONS Dictionary Library - Offl app cache: Clearing cached data will force your app to retrieve the latest data directly from PONS Dictionary Library servers.
   1. On Android, goto Settings » Apps » Select "PONS Dictionary Library - Offl" » click Storage » click "Clear Cache".
4. Check PONS Dictionary Library app permissions. If any of these permissions required to use your device's features are disenabled, PONS Dictionary Library might not work.
5. Uninstall and reinstall PONS Dictionary Library. If nothing else has worked, completely uninstall PONS Dictionary Library then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PONS Dictionary Library not working

2. Fix PONS Dictionary Library Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PONS Dictionary Library be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PONS Dictionary Library not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PONS Dictionary Library may not be able to connect to the Internet when running in the background.