Contact komoot Customer Service

Why should I report an Issue with komoot - hike, bike & run?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of komoot GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The worst is that when using the robot voice navigation, the robot constantly warns you if you're not on your route - like every minute - and there's no way to turn off the warnings while recording.

2. The real-time navigation is also a bit off, sometime s telling you to turn right when you need to turn left to stay on the route.

3. How hard is it to add a waypoint on the map??? (This seems possible only sometimes and with no logic as to when) If you do succeed, the route planner takes the strangest routes including stairs and completely unsuitable paths.

4. This app is really good, offline maps for the whole region not just trails, and native connection to Garmin Connect.

5. I'm probably done with this app.Trail planning is very good and offline navigation has been great.

6. The arrow that is by my position dot was helpful when I was trying to determine the way to walk, but I'd like to have the map turn the direction that I'm standing instead of always facing north (I assume).

7. There is nothing so frustrating as planning a route on Komoot.A decent app for cycling.

8. This wouldn't be so bad, but many, many well-trafficked trails are not on the app's maps, so a huge amount of the time you have to pause the app to shut up the robot.

9. I would really like to recommend this app for the trail planning and navigation, but those aren't enough to justify the price.Dissatisfied with the poor customer/tech support.

10. After reading the response from Komoot I checked all the permissions and they are set to allow running in the background, Yet it will only work when active and the screen is on.

11. My GPS seems to be slightly off the Komoot data so a lot of times I was walking on the path but the program didn't recognize this--but I was still informed of turns I had to take.

1. Fix komoot Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart komoot: Restarting the app will resolve most errors.
2. Update the komoot App. Here is how:
   1. On Android goto PlayStore » Search for "komoot" » Open komoot - hike, bike & run » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for komoot » click "UPDATE".
3. Clear komoot - hike, bike & run app cache: Clearing cached data will force your app to retrieve the latest data directly from komoot servers.
   1. On Android, goto Settings » Apps » Select "komoot - hike, bike & run" » click Storage » click "Clear Cache".
4. Check komoot app permissions. If any of these permissions required to use your device's features are disenabled, komoot might not work.
5. Uninstall and reinstall komoot. If nothing else has worked, completely uninstall komoot then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing komoot not working

2. Fix komoot Server issues & Internet Connection

1. Check network connection: An unstable Internet will make komoot be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to komoot not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, komoot may not be able to connect to the Internet when running in the background.