Contact DSBmobile Customer Service

Why should I report an Issue with DSBmobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of heinekingmedia GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Unable to access any information, despite restarting mobile phone and reinstalling the app.The filters work most of the time, but the third of my three applied filters is always deleted after a couple of days and has to be readded.To be updated wit the information Id rate this function realizatin with 4 stard, however 2 for being that after reading all, the notification on the gadget remain unchanged.Content doesn't update unless you reinstall the app.

2. EDIT: I get a notification that there's a new plan, when the app opens, it automatically takes me to the weather and attachments, NOT to plans.

3. Also ig they fixed som issues but i couldn't really see them because of the whole thing going on recently.Keeps shutting down since the new update was installed.

4. The previous version had all of these options! Is this concrete enough?Normally a good and practical app, but it's been lagging/not updating for around a month which is kind of annoying.

5. I need to see the substitute plans first, not the attachments and the weather.

6. Has been like that for months now, I tried uninstalling, logging out/in, resetting... Nothing helps.

7. I hope this gets fixed soon.They overworked the whole system.

8. I have to reenter the password EVERY single time I want to get into the app.

9. Then, I click on the plans, and I can't scroll from one day to another.

10. I have to open the plan for today, close it and then open the plan for tomorrow.

11. Edit: got a fast and helpful response from the devs.

1. Fix DSBmobile Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DSBmobile: Restarting the app will resolve most errors.
2. Update the DSBmobile App. Here is how:
   1. On Android goto PlayStore » Search for "DSBmobile" » Open DSBmobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DSBmobile » click "UPDATE".
3. Clear DSBmobile app cache: Clearing cached data will force your app to retrieve the latest data directly from DSBmobile servers.
   1. On Android, goto Settings » Apps » Select "DSBmobile" » click Storage » click "Clear Cache".
4. Check DSBmobile app permissions. If any of these permissions required to use your device's features are disenabled, DSBmobile might not work.
5. Uninstall and reinstall DSBmobile. If nothing else has worked, completely uninstall DSBmobile then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DSBmobile not working

2. Fix DSBmobile Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DSBmobile be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DSBmobile not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DSBmobile may not be able to connect to the Internet when running in the background.