Contact Onleihe Customer Service

Why should I report an Issue with Onleihe?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of divibib GmbH to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You are also free use a different external DRM able eBook reader. eAudio and eMusic titles can be streamed directly via the in app player, or you can chose to download the titles and listen to them later on, even offline.

2. At the moment you are able to lent, read or listen to eBooks, eMagazines, eAudios and eMusic titles.

3. Following the same principle as the web-based Onleihe, the lent titles can be consumed free of charge for a certain set amount of time.

4. You can also lent eAudio and eMusic titles, listen to them via streaming or download them directly onto your device.

5. Browse the collection of your library and lent eBooks and eMagazine on the fly or from your home directly with your smartphone or tablet.

6. On first sight, you’ll see if a title is available and you can alter your search results with an wide array of different filter or sort options.

7. Your reservations are easily accessible with an overview and you can directly lent the titles if they are available.

8. To access the service of the Onleihe, you need to be an active member of a library who is part of the Onleihe system.

9. At any given time you can access your overview of your lent titles.

10. The Onleihe – the free of charge service of your library now as an app, supports over 2. 900 libraries.

11. You are able to directly load and read all eBooks and eMagazines which you have lent beforehand.

1. It apparently doesnt rememberI have not yet played around that much, but in my case the prompt concerning disk writing permissions didn't show up and it kept throwing an io error when trying to read books, I fixed it manually, but for people with little to no experience this could be a complete turnoff... Furthermore the integrated reader simply didn't work(stayed blank) in my case, so I had to use adobe DE as a reader.

2. - you can't use an external mp3 player, and the only way to use an external book reader is through some adobe related app, which only allows a certain amount of "activations" per account, which the adobe customer service is unwilling to fix.I use it for eAudio only and it worked fine, but now I cant download to the device anymore (your request could not be processed).

3. They just won't load -- playback freezes at the end of chapter from time to time Hope some of these get fixed in newer versions.3 stars: The idea for this app is great and the app has lots of potential but for the last few weeks I am told that Onleihe has stopped whenever I try to load books.

4. Here's why: -- playback controls stop working at random -- 30 sec rewind command sometimes takes you back to the very beginning of the book -- couldn't download certain books I borrowed.

5. Audiobooks that are played at 2x speed sound ok without too many artifacts of compression, but when an audiobook is divided into many chapters it is a little bit annoying that the last second of preceding chapter gets repeated.

6. The screen keeps turning off if I don't touch it so it's hard to read, I have to keep poking the page or set it to a huge font so I turn pages often which is really uncomfortable.

7. But the rest seems to work fineMinus 3 stars because: -Built in reader doesn't have translating option, which makes it bad for students.

8. I've loaned a book "German für Dummies", but not able read it because the pages don't stay on my screen.

9. (minor "problem" but annoying nonetheless)Not able to read the borrowed eBook.

10. Also when a title expired I wasn't done with and I lent it anew it didn't "refresh" but I had to delete the one on my phone, then download it again and had to search through it to find where to continue.

11. As far as reading and audiobooks go, it works flawlessly: pictures are correctly displayed and changing backgroudn color to black also is smooth.

1. Fix Onleihe Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Onleihe: Restarting the app will resolve most errors.
2. Update the Onleihe App. Here is how:
   1. On Android goto PlayStore » Search for "Onleihe" » Open Onleihe » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Onleihe » click "UPDATE".
3. Clear Onleihe app cache: Clearing cached data will force your app to retrieve the latest data directly from Onleihe servers.
   1. On Android, goto Settings » Apps » Select "Onleihe" » click Storage » click "Clear Cache".
4. Check Onleihe app permissions. If any of these permissions required to use your device's features are disenabled, Onleihe might not work.
5. Uninstall and reinstall Onleihe. If nothing else has worked, completely uninstall Onleihe then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Onleihe not working

2. Fix Onleihe Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Onleihe be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Onleihe not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Onleihe may not be able to connect to the Internet when running in the background.